Bad experience
- Thread starter Mike99
- Start date
greg334
Veteran Expediter
So you approved it without knowing the time involved or the total costs OR getting a total of the work?
When they took off to get the part, I would have told them I would not pay for that travel time, they knew the van model and could have taken the parts with them.
Camper
Not a Member
True but to what extent is going to be dependent on any clauses pertaining to such rights while under load.
Posted with my Droid EO Forum App
Why not ??
Well....at 2am you'd be awake driving and [hopefully] tink'in, steada gett'in woke at 2, an not tink'in bout yer biz. Really too bad yer driver didn't give you a headsup before the panter called...is the driver afraid to call you at 2?? That way you could have already contacted one of your extensive [hopefully] numbers on your emergency list that would have already had the ball rolling before panter got involved.
/we may need a decoder ring before this thread dies.
I hope that alternator was silver plated. Regardless......if your parts resources are simply, "where do I get an altornator a 2 AM? as a FLEET OWNER....then i'd reassess my resources and knowledge of the biz, or, keep paying absorbinate repair bills, AND.....stop whine'in.
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Mike99
Veteran Expediter
If you read the original post one more time you will see that I said that the driver and Panther called me almost in same time. And trust me, I think is impossible to find a Ford alternator at 2Am...
Yes they should of had the parts with them, but it sounds more of a case where Panther said fix the van and we dont care what it costs and the van owner got screwed. This large bill was Panthers fault.
Mike99
Veteran Expediter
Nobody crying here , I just share my story so other people may learn from this. But apparently you are to smart for us. It is not the first time when you just jump in a discussion and try to be 'smart'.I think you have a very unhappy life...
Oh but my life is very unhappy. So.......what have YOU learned so far? Actually, your learning process is MY goal.....even tho it should'nt be today.
BTW, there should'nt be a learning curve for a fleet owner for something as basic as this issue.
I would just like to thank Mike99 for passing this story on to everyone. One of the best parts of EO is people helping each other by the sharing of experiences. We all learn from this.
Nah, don't anna be bothered at 2. Maybe call Dave.
They are two separate issues with regards to the contract I have with Panther. In a nutshell, I control the truck, and they control the freight.
Case in point. We had several years ago where a tow truck was sent but it was too small and would damage my truck. I wouldn't let the truck be towed. They sent another truck and had the option to send a partner carrier to retrieve the freight.
All ended well, and I got the right truck for the necessary repair. Panther paid the bill on the original tow because I didn't authorize it. Bottom line. That truck doesn't get towed unless I or one of my drivers authorizes it.
Falligator
Expert Expediter
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This is exactly why I carry a spare alternator in each of my vans. Experience has taught me the alternators on Ford vans(7.3L diesel) will burn out approximately every 120,000 miles. I go ahead and pull them at 110,000 and keep the pulled alternator as an emergency spare. Yes, you will have to pay a core charge by keeping the old one, but it's cheaper still to carry a spare. The pulled spare will get you home where you should buy a genuine Ford alternator. Again, experience taught me to avoid alternators purchased from NAPA, Auto Zone, etc because they proved insufficient to the task. Usually, they were underpowered, at least for diesel applications. The alternators for 7.3L diesels are high-output models, just short of the type used for the ambulance package.
Carrying a pulled spare ensures you have the exact correct model available at all times. Also, carry a pulled serpentine belt. Replace them every 150,000 miles or so. There's no way to anticipate every breakdown, but you can be ready for the most common failures. In January, my voltage guage began dropping on a Sunday evening enroute to Laredo. I took the next exit, pulled into a well-lit parking lot and had the spare alternator on in about 90 minutes. Finished the run and bought a genuine Ford replacement a few days later.
I made the mistake of calling Panther to inform them that my alternator died. It happened about 22:00. I was about 60 miles and one international border from the consignee, with a 09:00 delivery time. Long story short, I delivered 2 hours late from the back of a roll off tow truck. Panther tried to stick me with a $980.50 wrecker bill. I expected to be responsible for some of the bill, but the way they mishandled irritated me. I posted the E-mail from Panther and my reply here on E.O. That was the last I heard from them about withholding from my settlements to pay this bill. Call Panther and try to work out a fair deal with them. Explain the situation and would it should have cost. See if they will cover the difference. Be professional but don't take any crap from them.
What would I do today if this happened. Probably something reckless because I don't see this as the partnership they pretend it to be.
I sent you a p.m.
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