There in lies the business model that small businesses advantage get to take advantage of that the big boys lack.. great customer service, a more intimate relationship with community, and a product line unique to the smaller business person.. aand they can buy competitively with co-ops and creative shopping..
I agree with you, except for one thing... people don't give a crap about that stuff anymore... hence, Walmart is as big as it is, Home Depot and Lowes are as big as they are, McDonalds is as big as it is, etc. The majority of Americans, that is, don't care for well crafted tools, nutritious food, high thread-count towels and t-shirts, well constructed can openers, hamburger that actually tastes like beef (tho the public outrage over hamburger did most supermarket chains to take pink slime out). People want it as cheap as they can get it. Only when the blowback is apparent, and LOUD, do the people put their collective foot down.
Some people are choosing quality over price. My wife and I look for both. We wouldn't be caught dead buying meat from Walmart. It's just unsat. We're headed to the Eastern Market for meat and fish on Saturday. I like getting my eggs brown, from the local farm market. Organic milk. Butter over margarine. Japanese market for oriental cooking supplies. When things aren't so tight, I'm getting my wife some uber-sturdy and luxurious towels, and me some quality t-shirts.
In a lot of things, quality just pays. But sometimes, like in a depression, price overrides quality. But I'm finding that I really don't care for stuff that falls apart, or stuff that doesn't taste right, and so on. Hopefully, America can get back on its feet so more can buy better crap at smaller stores.