I had a Cobra 5000 gps,which was a piece of junk, then they upgraded me to a 7700, which I love to death,awesome!It got rained on Monday, due to my fault as to leaving the window partially open,a nd it getting rained on.It would come on, but that was it.,totallyun-responsive.So I e-mailed the head tech, and ask him if there is something I can do for it, or just buy another one.He told me he didnt think the rain had anything to do with it, just a glitch.Mail it back to him, and they will fix it, and up date it to a 7750 at no charge.I ask him if I am there by morning, can We do it there?He said yes.I get there at 8, give it to him, expecting it to take a few hours.15 minutes later, he comes out to the van with a brand new 7750 pro platinum series in the un-opened box, free of charge.My old one was 2 years old, which they were aware of. It was registered thru them.What a deal! to say the last one was awesome, but the new one is real awesome! Thank you, Cobra!