Well this topic lit my match so I finally just made a user name and jumped in the water. I've been reading E.O. for 3 years but this is my first post. My take on a carrier is about like the government, I really have no desire to get all warm and fuzzy in regards to one and I am not a team player. We are in business and I expect all parties involved meaning the folks at my carrier, my self, and the people who work for my company to all act in a professional manner that benefits both sides. What do I mean by that? One word, " Balance " .
I don't expect my carrier to pay $3.00 a mile on every load, if my mentality was as such I ought to apply for a union job. In the same respect, my carrier will figure out in one way or another that my trucks are not moving for a $1.00 or a $1.25 a mile. I also understand that exceptions will apply from time to time. For instance, I have a tractor running a 500 mile load at $4.00 per mile around the Montreal Quebec area that originally came out for $1.52, why did we throw such a large counter offer? To cover our tail on the dead head back out BUT, say a miracle falls from the sky and the carrier offered a load at a sub par rate of $1.40 a mile back to Buffalo NY. Out of Canada, It's their lucky day we will take it.
To reference back to my comment I made earlier about how I view a carrier the same as the government, When the government starts saying words like " free " , " affordable " , " change " and my personal favorite " safety " I understand that what these acronyms really stand for is " Taking ", " UN-affordable ", mind boggling, " disaster ", a reality that will make everything less functional while eliminating productivity all together and blanketing it under the name of a nice word we can all agree on called " safety ". ( This is my personal experience and if things are different for other people than I have no argument and think that is great. )
So again what do I mean by this particular statement and how does it apply to the topic on hand? I really don't want things like a place to park over night at headquarters or free access in and out of a cafeteria. Give me a carrier that is focused 100% on Good Business, Good for the Carrier and Good for my Fleet. If the carrier doesn't make money I have to find freight somewhere else, and if my fleet doesn't make money then likely other quality fleets are not making money either. In turn leaving nothing but the new guys that haven't figured out that they cant operate for free or at a loss, while being mad about it and giving bad customer service ultimately causing the carrier to acquire a bad name.
Things like community drivers lounges at a carriers HQ or other topics like those listed above might be important to some and in that instance I see nothing wrong with that, and I am not saying that a carrier such as " Landstar " might not have all if not every quality anybody could ever want out of a carrier BUT, I also do not believe that a carrier such as " FedEx CC " should be chastised because of tight security. I don't find it unreasonable to compare a carriers HQ to being their Home/House. In our own lives we might let someone into our kitchen without supervision but wouldn't opt to let them roam our bedroom freely. Different strokes for different folks.