It's a Team's Life

Remember the good

The other day I had another fun reminder of why I enjoy this industry too much.  While in Arkansas on back roads the truck scale on my side was open.  We were deadheading and I thought darn I really would like to have an inspection but it sure will make us late parking tonight. 

I was the only truck in the weigh station and after stopping before the scale I slowly pulled forward onto the platform just waiting in anticipation for a red light.  I was creeping across the scale and no red light, I was getting to the end of the scale and no red light, I looked over into the scale house window and there stood the scale master waving at me!   I had to laugh out loud as I gave him a friendly wave back.  Almost made me want to go back and say “have a great day you just made mine!”  Funny how a friendly smile can bring a smile to our face.

There are many times when I wish we could say “Thank You” to a motorist who moves over for us as we merge onto the interstate or they are looking far enough ahead of themselves and move over when they see a problem up ahead.  Sometimes they see the friendly wave I give them and sometimes they are concentrating on the road and do not look up. 

“Thank You” is such an inexpensive way to make someone’s day.  Recently Bob and I had to get an MVR “motor vehicle report” and we had no clue how to start. First, we were sent a link to a website and found out these reports are not the easiest to get when we cannot get them in person.  We had to print the form and have it notarized.  Finally, a bank was found with plenty of parking and we went inside and that is where our problems started.  I had printed out the forms and Bob had filled them out including dating and signing his.  Can’t do that when needing a notary and I thought I was going to have to go out to truck and reprint form.  The bank employee said no problem let me print it.  Well while that was being printed I signed and dated mine with the wrong date. The bank employee then printed a form out for me.  When it was all said and done at the bank we asked “How much do we owe?” the employee said nothing we do this for free for our patrons.  We then told him we were just passing through and he replied with a big smile, “When you move here choose this bank”.  We thanked him, laughed and took our notarized forms to scan and send into the Missouri Department of Revenue.  We asked for the reply to be emailed to us as we were against a deadline to get the form sent in.  We waited for the required five days and nothing…. Bob called in and the girl in the office looked and looked and could find nothing and asked if Bob could resend which he did.  Within a ½ hour, we had the form we needed in our email box.  I took the time to call into the Missouri Department of Revenue and I asked to talk to a supervisor and was she shocked when I told her why I was calling.  It was very evident the smile in her voice as she said I will let my staff know how helpful, courteous, and quick they were to help you.  The sound of her voice sure made me smile and it took no time at all to say “Thank You”.

During this hectic time of year take the time to say “Thank You”

Bob & Linda Caffee

TeamCaffee

Saint Louis MO

Expediters since January 2005

[email protected]

 

Expediting isn't just trucking, it's a lifestyle;

Expediting isn't just a lifestyle, it's an adventure;

Expediting isn't just an adventure, it's a job;

Expediting isn't just a job, it's a business.