It's a Team's Life
Over the years we have used a lot of showers at travel plazas and some have not been pleasant. A couple comes to mind, one that we had to keep putting quarters in to get hot water and one that was next to the TV room during the Super Bowl. There are also some really nice showers at travel plazas as well and our favorite, TA, Beto Junction in Kansas.
While getting a restart at the Petro in Carnesville, Georgia when we were lucky enough to finally meet David on our way to get a shower. Our shower had been booked using the TA/Petro app and once the shower was assigned we headed into the building with our shower supplies.
As we were wandering the halls looking for shower #10 the shower attendant saw us and said “I have bad news and I have good news” and the bad news is shower #10 is small for two people BUT the good news is I have this shower just for you and he took us to a larger shower room. As David opened the door he said “Isn’t this much nicer?” with a huge smile on his face. We agree and next, he asked if the towels were all right and if we needed anything else to please ask him.
We felt as if we were in a five-star hotel not going down the hall of shower rooms at a travel plaza. After our shower, David saw us and wished us a good day and we also returned the good wishes. What a wonderful experience to have someone greet you with a smile, clean showers, clean towels, and then wish you a great day as we were leaving.
David knows how to provide customer service and I have to imagine that TA/Petro is very pleased to have someone like David greeting customers. Thank You to TA, Carnesville, Georgia, and David for having great customer service.
How many of you have met David?
Bob & Linda Caffee
Saint Louis MO
Expediters since January 2005
Expediting isn't just trucking, it's a lifestyle;
Expediting isn't just a lifestyle, it's an adventure;
Expediting isn't just an adventure, it's a job;
Expediting isn't just a job, it's a business.