Murraycroexp
Veteran Expediter
Yeah, and a van prematurely too.
TK
- Thread starter TSexpediter
- Start date
Murraycroexp
Veteran Expediter
Yeah, I figure I run about 99.763% highway miles. LOL!!
I think that is the one solid advantage of smaller companies is that they can provide better customer service. There is a lot at stake when you are a smaller operation. That is a fact if the owner of the company understands how customer service works. Some owners are more concerned with making a quick buck than they are with getting the freight delivered on time. I was overly paranoid about loads when I was running my small carrier. I would always monitor my drivers and provide timely updates to my partner carriers.
When I get back into the business end of things after the recession passes I'm going to be the best customer service based company on Sylectus. I already have my new corporation set up. I'm just waiting for the right time to go live with it. Another thing is getting your paperwork turned in as fast as possible. I know of some carriers that have had missing BOL's for almost two months. That right there is terrible customer service. I used to be able to locate bills of lading over a year old and fax them to my partner carriers within five minutes upon request.
Most of the time I'd even remember the load and which one of my drivers was on that load. As a small carrier/business owner you have to have a really good memory. You have to be able to do five things at the same time. A lot of people simply aren't cut out for that type of performance.
When I get back into the business end of things after the recession passes I'm going to be the best customer service based company on Sylectus. I already have my new corporation set up. I'm just waiting for the right time to go live with it. Another thing is getting your paperwork turned in as fast as possible. I know of some carriers that have had missing BOL's for almost two months. That right there is terrible customer service. I used to be able to locate bills of lading over a year old and fax them to my partner carriers within five minutes upon request.
Most of the time I'd even remember the load and which one of my drivers was on that load. As a small carrier/business owner you have to have a really good memory. You have to be able to do five things at the same time. A lot of people simply aren't cut out for that type of performance.
Now if you would just go and sell Kirbys instead
Murraycroexp
Veteran Expediter
It helps us tremendously that most brokers like emailed invoices and good quality scanned BOLs. I now use JotNot and "scan" and email the signed BOL back to the broker within about 3 minutes of it being signed. It's certainly not required, but if I get the BOL back to Load-1, S-2, ACE, Turri, Express-1, etc they MAY be able to catch a check cycle a week earlier and get paid sooner. Now, big companies worry less about this but the smaller companies REALLY se to appreciate it bony always, but enough to keep me doing it.
Murraycroexp
Veteran Expediter
Wow, I need to proof read. AND I need to get off the TK thread. My bad.
Don't worry about it the thread disappeared just like the company did LOL
turritrans
Expert Expediter
Ouch!
Mods should let this play out. Some good discussion going on. I think its all relevent.
Not sure what's going on with T&K think they are still hanging in there hopefully. They been around a while hate to see anyone go through tough times knowing the hard work that goes into running an expedite company.
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Murraycroexp
Veteran Expediter
Peter's a great guy.
Zoli
Veteran Expediter
How is a great guy? Not paying his drivers or contractors? How can you say something like that??....I give them 2-3 months and they will be gone.
Murraycroexp
Veteran Expediter
I'm just speaking from the times I've met him and the conversations I've had with him. Not paying drivers is horrible. I agree. I guess I should have said that he seemed like a nice guy the last several times I met him but this is a horrible path he's on now. My slip.
Murraycroexp
Veteran Expediter
Excellent point, John. Touché.
Yeah, updating your trucks properly, turning in your paperwork on time, and providing consistent updates is the key when you are running a smaller carrier. I always answered my phones as well; even at 12 AM. Plus it does help if the owner of the company used to be a driver and understands the importance of customer service.
Oh, and to OVM, I'm not going into the vacuum cleaner business. I'm going to invent a triple box train of Penske trucks where I can haul 15 fifty cent per mile skids all the way back to Michigan. I'm going to run the MI to Laredo round tripper 4 times a month with my huge train of Penske box cars. After all I do have a doubles and triples endorsement on my commercial drivers license! lol.
CharlesD
Expert Expediter
Brush up on your Russian.
CharlesD
Expert Expediter
Met a lot of people I like in this business. Granted I won't do business with half of them.
The criteria for fun to hang out with and good to do business with are not the same. If that was the case, it would make things a lot easier.
Murraycroexp
Veteran Expediter
John might make a concession for a brother Jameson sipper.
I drive big, big, big long yellow truck. I have three long trailer with air break on them. Sometimes we load them down so heavy bumper drag across road and make spark like low-rider car. Engine strong like bull! Truck have power to climb mountain with 15 skid in back. Only problem is we get 5 mile per gallon. I love this type work. It better than sit home listen to wife complain about not having money to pay cable bill.