pelicn
Veteran Expediter
We all keep fussing about the lack of freight, the low rates, the company doesn't "care" about the O/O etc. etc.
We did a swap a few days ago that required the use of our lift gate. It was in Chicago, east of 94 so low clearances may be a problem. Since we'd never been to this particular location before, we called the local police department to verify that our route was ok. Turns out, it was not,since a 13'5" trestle would have gummed up the works for us real quick. We were given an alternate route and off we went. We arrived early so that we could scope out the terrain and we waited for the other truck. The swap time came an went, and we get a call from dispatch asking how we got to the swap location? The other truck was lost, and couldn't find a way around the low clearances. That is unprofessional.
Anyway, the truck arrives about an hour late, and when the driver got out of the truck I was flabbergasted. This mans clothing was FILTHY, he looked as if he had not showered in quite a while and he smelled like a wet hound.
Yes, we have a job that sometimes requires us to get a little dirty and I'm not saying that you can always be freshly showered at pickup or delivery, but there was NO EXCUSE for that.
This may be harsh, but that kind of thing drives me CRAZY!!! If I were paying for our services, I sure wouldn't call the company back after seeing/smelling that!!
I think we should all step it up. Take a little more pride in what we do. Show the customers that they are getting a better class of driver/businessman/company. More bang for the buck and it doesn't cost us a thing.
We did a swap a few days ago that required the use of our lift gate. It was in Chicago, east of 94 so low clearances may be a problem. Since we'd never been to this particular location before, we called the local police department to verify that our route was ok. Turns out, it was not,since a 13'5" trestle would have gummed up the works for us real quick. We were given an alternate route and off we went. We arrived early so that we could scope out the terrain and we waited for the other truck. The swap time came an went, and we get a call from dispatch asking how we got to the swap location? The other truck was lost, and couldn't find a way around the low clearances. That is unprofessional.
Anyway, the truck arrives about an hour late, and when the driver got out of the truck I was flabbergasted. This mans clothing was FILTHY, he looked as if he had not showered in quite a while and he smelled like a wet hound.
Yes, we have a job that sometimes requires us to get a little dirty and I'm not saying that you can always be freshly showered at pickup or delivery, but there was NO EXCUSE for that.
This may be harsh, but that kind of thing drives me CRAZY!!! If I were paying for our services, I sure wouldn't call the company back after seeing/smelling that!!
I think we should all step it up. Take a little more pride in what we do. Show the customers that they are getting a better class of driver/businessman/company. More bang for the buck and it doesn't cost us a thing.
