As part of my recent truck build I chose Morgan for the body because it could be taken care of in Houston with the rest of the build out. The order was handled by phone and email because that segment isn't in Houston. I am disappointed primarily in the customer service received, or more correctly stated not received, in the time following the delivery.
The body was ordered with two interior dome lights and arrived with only one. Not a huge thing but not what was expected. I ordered the body with four rows of etrack instead of the usual three. I specified one load bar and one load strap per row of etrack. The body arrived with one bar and one strap. I was only charged for one of each but that wasn't what was ordered. I was told by email on 11/28/05 that 2 more bars and straps would be sent out the next day at no charge, a good customer service gesture. A point in their favor for sure however as of yet they haven't arrived. I emailed and phoned to find out where they are and have waited a week now with no response from 2 different people at Morgan. I realize in the grand scheme of things my one truck body isn't a lot to a company that size however it is certainly important to me.
Leo Bricker, owner trucks 3034, 4958
OOIDA 677319
73's K5LDB
EO Forum Moderator 1+ Years of Service
Expediters Online.com - The Best is Getting Better!
-----
Support the entire Constitution, not just the parts you like.
The body was ordered with two interior dome lights and arrived with only one. Not a huge thing but not what was expected. I ordered the body with four rows of etrack instead of the usual three. I specified one load bar and one load strap per row of etrack. The body arrived with one bar and one strap. I was only charged for one of each but that wasn't what was ordered. I was told by email on 11/28/05 that 2 more bars and straps would be sent out the next day at no charge, a good customer service gesture. A point in their favor for sure however as of yet they haven't arrived. I emailed and phoned to find out where they are and have waited a week now with no response from 2 different people at Morgan. I realize in the grand scheme of things my one truck body isn't a lot to a company that size however it is certainly important to me.
Leo Bricker, owner trucks 3034, 4958
OOIDA 677319
73's K5LDB
EO Forum Moderator 1+ Years of Service
Expediters Online.com - The Best is Getting Better!
-----
Support the entire Constitution, not just the parts you like.