Sign up for The Wire Newsletter!

My Promaster 3500 repair.

Discussion in 'General Expediter Forum' started by ntimevan, Nov 18, 2017.

  1. ntimevan

    ntimevan Veteran Expediter Owner/Operator

    Joined:
    Jul 2, 2010
    Messages:
    8,376
    Trophy Points:
    855
    Ratings:
    +16,114 / 18 / -2
    Carrier:
    Road Runner
    Vehicle:
    promaster
    We have all heard the Horror stories about Sprinters , Promasters ,Transits ..
    This topic will shed some light on Promaster 3.6 engine repair ..
    [​IMG]
    Van towed in this morning ..
    On route from Laredo to Tn ..Thursday night south of Waco .. loss of power .. blinking check engine .. 30 seconds the light went solid on .. found no issues ... 800 miles later ..last night west of Nashville .. same issue blinking light .. 3 times over 10 miles .. the 3rd time there was loud ticking or knocking noise .. went off interstate to convenience store ..parked van .. called in to dispatch .. rescued load .. this morning towed in Dodge Ram dealer ..van went into shop 10.30 am .. meanwhile i was taken for rental truck .. when i arrived back at dealer .. Mechanic had front of van disassembled and top of motor ..
    [​IMG]

    Problem found Rocker Arm Followers(2) over #6 cly. had went bad ..causing damage to Left Exhaust Cam shaft .. also causing # 6 misfiring ..
    Ordered parts .. should be fixed by noon on Monday ..
    OK.. while taking personal items out of van and putting in truck ... they discovered a Dealer in Nashville area had parts on hand .. bingo .. they went and picked up parts .. 1.20 pm the mechanic started reassembled engine .. by 3 pm test driven and interstate test driven.. purrs like new ...
    I paid the $100. deductible.. plus 6 new spark plugs .... total ..$254.28
    Without Chrysler 200,000 extended warranty bill was over $1100..
    My point is excuses from Dealers waiting for parts and waiting for a week to do a repair is bad Service ...

    Dealer name and address below ...
    Bob Frensley Dodge
    2210 Gallatin Pike N.
    Madison, Tn.


    ... still pond hopping
     
    • Like Like x 12
    • Informative Informative x 2
    • Winner Winner x 1
  2. DollarSign
    Wisdomatic

    DollarSign Veteran Expediter Owner/Operator

    Joined:
    Jun 27, 2011
    Messages:
    2,344
    Trophy Points:
    380
    Ratings:
    +2,665 / 4 / -0
    Carrier:
    Load One
    Vehicle:
    Sprinter
    There's the reason you always take out a extended warranty! You never know what's going to happen.
     
    • Like Like x 4
    • BigStickJr

      BigStickJr Veteran Expediter Retired Expediter

      Joined:
      Dec 23, 2006
      Messages:
      2,292
      Trophy Points:
      430
      Ratings:
      +2,366 / 15 / -1
      So you have to hope for a $900 plus breakdown in the next 5x,xxx miles to come out on top of the $2000 warranty cost ?
      And that's minus any finance charges on the $2000.
       
    • BigStickJr

      BigStickJr Veteran Expediter Retired Expediter

      Joined:
      Dec 23, 2006
      Messages:
      2,292
      Trophy Points:
      430
      Ratings:
      +2,366 / 15 / -1
      Sounds like you lucked onto a good dealer.
       
    • ntimevan

      ntimevan Veteran Expediter Owner/Operator

      Joined:
      Jul 2, 2010
      Messages:
      8,376
      Trophy Points:
      855
      Ratings:
      +16,114 / 18 / -2
      Carrier:
      Road Runner
      Vehicle:
      promaster
      Nope ..lol... not worried about breaking even on cost... but some dealers over charge for same work done ... and some make you wait a week ... great service needs shared ...
      Like in Toledo... its Wayne for Sprinters...
      Why not share info for others

      ... still pond hopping
       
      • Like Like x 7
      • Agree Agree x 4
    • FlyingVan
      Barefooter

      FlyingVan Moderator Staff Member Owner/Operator

      Joined:
      Aug 24, 2011
      Messages:
      1,519
      Trophy Points:
      280
      Ratings:
      +1,669 / 9 / -0
      Carrier:
      Load One
      Vehicle:
      Straight Truck
      Good to know that there is a good Dodge dealer in my neck of the woods.

      How many miles on the Promaster?
       
      • Like Like x 2
    • FlyingVan
      Barefooter

      FlyingVan Moderator Staff Member Owner/Operator

      Joined:
      Aug 24, 2011
      Messages:
      1,519
      Trophy Points:
      280
      Ratings:
      +1,669 / 9 / -0
      Carrier:
      Load One
      Vehicle:
      Straight Truck
      Never mind. I read the mileage in the location thread.
       
    • DollarSign
      Wisdomatic

      DollarSign Veteran Expediter Owner/Operator

      Joined:
      Jun 27, 2011
      Messages:
      2,344
      Trophy Points:
      380
      Ratings:
      +2,665 / 4 / -0
      Carrier:
      Load One
      Vehicle:
      Sprinter
      I know a driver that had a 2014 Promaster and had numerous engine work done to it. Now granted the first two times Dodge paid for it, but after that it came out of his pocket. We all know about the 2014.
       
      • Like Like x 2
    • DollarSign
      Wisdomatic

      DollarSign Veteran Expediter Owner/Operator

      Joined:
      Jun 27, 2011
      Messages:
      2,344
      Trophy Points:
      380
      Ratings:
      +2,665 / 4 / -0
      Carrier:
      Load One
      Vehicle:
      Sprinter
      Again you don't know what's going to happen. That engine could have went ect. Hes got 55K left on the warranty. What did you drive when you were out here?
       
    • BigStickJr

      BigStickJr Veteran Expediter Retired Expediter

      Joined:
      Dec 23, 2006
      Messages:
      2,292
      Trophy Points:
      430
      Ratings:
      +2,366 / 15 / -1
      40 years in class 8's. And a 350 dually /53 wedge.
       
    • BigStickJr

      BigStickJr Veteran Expediter Retired Expediter

      Joined:
      Dec 23, 2006
      Messages:
      2,292
      Trophy Points:
      430
      Ratings:
      +2,366 / 15 / -1
      I believed in extended warranties until I sold cars for one of the big 3.
      Buying a sprinter type vehicle for the mileage you guys run, on the thin margins, I'd probably buy a warranty too.
      But then I doubt that I would ever have attempted to operate on those thin margins.
      Example: the 2001 dually/wedge was 48 states, high mileage operation at $1.25 loaded and empty. In 2001-2002
       
      • Like Like x 1
    • Kip life

      Kip life Active Expediter Owner/Operator

      Joined:
      Feb 25, 2017
      Messages:
      251
      Trophy Points:
      40
      Ratings:
      +88 / 6 / -0
      Why would you driver 800 miles after a check engine light? Is it that bad out there with vans?

      Sent from my SM-N900T using EO Forums mobile app
       
    • ntimevan

      ntimevan Veteran Expediter Owner/Operator

      Joined:
      Jul 2, 2010
      Messages:
      8,376
      Trophy Points:
      855
      Ratings:
      +16,114 / 18 / -2
      Carrier:
      Road Runner
      Vehicle:
      promaster
      Nope ... stopped at Auto parts store Friday morning and had Code read ... #6 misfire .. but working fine ... was told Dealer only could reset check engine light ... i think their code reader was a Cheapo... and i monitored it while driving ...
      My 2014 with 370,000 plus miles still on road being driven daily about once every 6 months has a check engine light come on ... sensors... no engine repairs ever needed ..

      ... still pond hopping
       
      • Informative Informative x 1
    • Kip life

      Kip life Active Expediter Owner/Operator

      Joined:
      Feb 25, 2017
      Messages:
      251
      Trophy Points:
      40
      Ratings:
      +88 / 6 / -0
      Am glad this worked out for ya! I take my check engines seriously so far the only one I got was a low coolant -engine protect . Nothing big

      Sent from my SM-N900T using EO Forums mobile app
       
    • schwanman

      schwanman Expert Expediter

      Joined:
      Nov 22, 2011
      Messages:
      216
      Trophy Points:
      110
      Ratings:
      +201 / 0 / -0
      Did they replace all cams? Also were you using an oil additive?
       
    • ntimevan

      ntimevan Veteran Expediter Owner/Operator

      Joined:
      Jul 2, 2010
      Messages:
      8,376
      Trophy Points:
      855
      Ratings:
      +16,114 / 18 / -2
      Carrier:
      Road Runner
      Vehicle:
      promaster
      Like i said earlier .. i started this topic to try and help other Promaster owners and be informative ... i have a 2014 PM purchased in July 2014 with 370,000 plus miles .. no Engine repairs .. and it is still Expediting...
      My personal PM (pictured) purchased first of Jan 2017 now with 143,000 miles ..
      And another 2017 PM purchased in May 2017 with almost 70,000 miles on it ... and by end of Jan 2018 the 3rd PM will be paid off early and i will be payment free ..
      I use only Full synthetic 5/20 oil with the best available synthetic Oil Filter .. changed at 12,000 to 14,000 mile intervals ... the mechanic yesterday commented on how clean the top end of engine looked .... he said too many people take shortcuts trying to save money while doing maintenance...
      Ovm told me (laughing) yesterday i was opening myself up for Cheap Shots directed at me or Promasters .. I really don't care as i am a Hardened EO member ..lol
      I didn't HAVE to POST anything or pictures and no one would know the difference .. and went my merry cheerful way .. but i have met several drivers out here that have bad luck or service when driving/owner of Promasters ,Transits ,Sprinters so i posted this for informative topic / discussion ... i do believe their is a Hino mechanic that posts on here trying to help others ...



      ... still pond hopping
       
      • Like Like x 7
      • Agree Agree x 1
    • ntimevan

      ntimevan Veteran Expediter Owner/Operator

      Joined:
      Jul 2, 2010
      Messages:
      8,376
      Trophy Points:
      855
      Ratings:
      +16,114 / 18 / -2
      Carrier:
      Road Runner
      Vehicle:
      promaster
      No... and i asked about that to mechanic .. his response was he checked the other 3 and they were fine ... Chrysler's warranty coverage is for repairs Needed ... what happens at Dealer repair shops if it is repairs out of Your Pocket they will tell you everything needs replaced .. Profit of Parts
      Profit of Labor
      thus more out of your pocket ..
      This young mechanic (28) because i asked ..lol .. knowledge just blew me away on the 3.6 engine ... he is about 5' 7" 160 lbs...wet .. has a young family and is a workaholic ... after handing me my keys about 3.15 pm he started his next repair .. alternator in a jeep Cherokee .. after paying my bill and returning unneeded rental and putting personal items back in my PM... i seen mechanic drive jeep out of shop .. in about 30 minutes ... i smiled at him and shook his hand and asked when his day was done .. response was in 15 minutes.. we close at 4 pm .. most mechanic's would of stood around for 45 minutes and left repairs for Monday ..

      PS ... the only additive is Lucas upper cylinder lube that is added into gas tank before fueling ... i start adding this into PM at. 100,000 miles ... does it help .. i don't know ... but it can't hurt either ...

      ... still pond hopping
       
      Last edited: Nov 19, 2017
      • Like Like x 4
    • schwanman

      schwanman Expert Expediter

      Joined:
      Nov 22, 2011
      Messages:
      216
      Trophy Points:
      110
      Ratings:
      +201 / 0 / -0
      Thanks for sharing the info. Kudo's on the way you interacted with mechanic and building a fleet!
       
      • Like Like x 2
    • OntarioVanMan
      Thinking

      OntarioVanMan Retired Expediter Owner/Operator

      Joined:
      Feb 12, 2003
      Messages:
      45,236
      Trophy Points:
      1,205
      Ratings:
      +30,839 / 25 / -2
      Carrier:
      Crossroads..now retired
      Vehicle:
      Sprinter
      I thinks there is an under lying issue here....some members have been told it was thier lifters/cam shaft and have been charged for a complete rebuild when the problem might have been a smaller but yet potentially destructive issue...This thread may be a great help when someone else suffers the same issues and not get ripped off..:)
      We Sprinter guys take engine lights seriously....we buy a roll of black tape...no more light! ;)
       
      • Like Like x 4
    • Mailer

      Mailer Veteran Expediter Owner/Operator

      Joined:
      Mar 7, 2012
      Messages:
      1,328
      Trophy Points:
      280
      Ratings:
      +1,584 / 0 / -0
      Carrier:
      Great job ntimevan !
      Thank you for sharing.
       
      • Like Like x 1
    Loading...

    Share This Page