There is an elderly Aunt in our family who I dearly love and respect. At a young age, I heard her say something I never forgot. It was a quote she once read. A man said, "I never complain in public about my wife. After all, I married her. If I complained, people might think I have poor judgment."
Expediter complaints made about their carrier of choice carry the same risk; especially those voiced over and over again with no apparent effort made to correct the situation or better understand the circumstances.
That is not to say public complaints made about carriers should not be made. Indeed, voiced complaints help newbies steer clear of negative situations. But there is a point beyond which writers should not go, lest the complaints becomes uninformative and the writers degrade themselves.
Consider the following:
Driver A. "I'm stuck out west because my carrier promised me a return load that did not materialize. I'm angry with my carrier. What do I do now?"
Driver B. "My carrier sucks because they sent me out west with a promised return load that did not materialize. I'm angry with my carrier and I want others to be too."
Driver C. "All I'm getting is short runs and not enough to pay my bills. My recruiter told me things would be better than this. I'm angry with my carrier. What do I do now?"
Driver D. "I'm not getting the runs my recruiter said to expect. He is a lying SOB and nobody at my carrier cares. I'm angry with my carrier and I want others to be too."
Note the differences. All drivers identified the same problems; stuck out west, not getting runs. But Drivers A and C sorted things out by.
1. naming the problem,
2. identifying the emotions they are experiencing as something separate from the problem itself, and
3. seeking solutions.
Drivers B and D sorted nothing out. They made it all personal. For them, it was not about the circumstances, it was about them. It was not about business. It was about justice. It was not about seeking a solution. It was getting others mad at their carrier too.
Complaints in expediting are as common as trucks and the drivers who run them. Complaints are legitimate and real. They are the starting point at which negative circumstances are identified and from which solutions are sought. However, there are vast differences among drivers in how complaints are formed and voiced; as illustrated above.
Those who can separate their emotions from the circumstances and then seek solutions are far more likely to succeed in the long run than those who take everything personally and seek only to get other people mad at their carrier too.
If you do not have a problem-solving strategy that you use when you find yourself in problematic circumstances, it would be wise to develop one.
An easy way to begin developing a problem-solving strategy that works for you is to www.Google.com and type, "How to solve a problem."
Expediter complaints made about their carrier of choice carry the same risk; especially those voiced over and over again with no apparent effort made to correct the situation or better understand the circumstances.
That is not to say public complaints made about carriers should not be made. Indeed, voiced complaints help newbies steer clear of negative situations. But there is a point beyond which writers should not go, lest the complaints becomes uninformative and the writers degrade themselves.
Consider the following:
Driver A. "I'm stuck out west because my carrier promised me a return load that did not materialize. I'm angry with my carrier. What do I do now?"
Driver B. "My carrier sucks because they sent me out west with a promised return load that did not materialize. I'm angry with my carrier and I want others to be too."
Driver C. "All I'm getting is short runs and not enough to pay my bills. My recruiter told me things would be better than this. I'm angry with my carrier. What do I do now?"
Driver D. "I'm not getting the runs my recruiter said to expect. He is a lying SOB and nobody at my carrier cares. I'm angry with my carrier and I want others to be too."
Note the differences. All drivers identified the same problems; stuck out west, not getting runs. But Drivers A and C sorted things out by.
1. naming the problem,
2. identifying the emotions they are experiencing as something separate from the problem itself, and
3. seeking solutions.
Drivers B and D sorted nothing out. They made it all personal. For them, it was not about the circumstances, it was about them. It was not about business. It was about justice. It was not about seeking a solution. It was getting others mad at their carrier too.
Complaints in expediting are as common as trucks and the drivers who run them. Complaints are legitimate and real. They are the starting point at which negative circumstances are identified and from which solutions are sought. However, there are vast differences among drivers in how complaints are formed and voiced; as illustrated above.
Those who can separate their emotions from the circumstances and then seek solutions are far more likely to succeed in the long run than those who take everything personally and seek only to get other people mad at their carrier too.
If you do not have a problem-solving strategy that you use when you find yourself in problematic circumstances, it would be wise to develop one.
An easy way to begin developing a problem-solving strategy that works for you is to www.Google.com and type, "How to solve a problem."
