First, FedEx is a very good company, very professional overall and a good company to work with. That said, like every other company out there, they have warts. Company warts come in various sizes and are located in various positions. That small wart on the side of the knee doesn't mean much. That pea size wart on the tip of the nose is more of an issue. FedEx has a couple of nose warts and here they are.
1. Check in/out. Express center check in/out shouldn't exist. The QC should locate the vehicle at all times. I presume the ck in/out is a holdover from the "old days" of Roberts when there were no cell phones, no QC's, nothing except "please deposit 25 cents for the first 3 minutes" and a phone call to the office to ck in/out. Newsflash, we're paying $30 weekly for a device that should be doing these things for us.
2. Excessive insistence on phone calls. Departure calls should not exist for standard loads. There is no reason at all not to, oh my gosh, us that $30 weekly QC to handle loaded/departing from the shipper. I'll concede and agree that if the information is different than what was given in the load offer a call should be made. I could maybe see making a call on hazmat loads although again if nothing is different than the load offer information there's no true reason for a call. Perhaps on DOD loads and perhaps on high value loads but again, with proper orientation training why is any call really necessary unless there is a discrepancy in what was given in the offer.
1. Check in/out. Express center check in/out shouldn't exist. The QC should locate the vehicle at all times. I presume the ck in/out is a holdover from the "old days" of Roberts when there were no cell phones, no QC's, nothing except "please deposit 25 cents for the first 3 minutes" and a phone call to the office to ck in/out. Newsflash, we're paying $30 weekly for a device that should be doing these things for us.
2. Excessive insistence on phone calls. Departure calls should not exist for standard loads. There is no reason at all not to, oh my gosh, us that $30 weekly QC to handle loaded/departing from the shipper. I'll concede and agree that if the information is different than what was given in the load offer a call should be made. I could maybe see making a call on hazmat loads although again if nothing is different than the load offer information there's no true reason for a call. Perhaps on DOD loads and perhaps on high value loads but again, with proper orientation training why is any call really necessary unless there is a discrepancy in what was given in the offer.
