Will Hold Time ever improve at Panther?

tknight · Nov 17, 2015

Treadmill said:
Last time I spoke with them they told me to call at 7 am. That is when it is the slowest for them. I would call a few minutes before 7 because of all the prompts you have to go through.

They tell that to everybody pretty soon you'll need to call at 4:20 am to avoid the 7 am rush

T270_Dreamin · Dec 2, 2015

Ladies and gentlemen here is your weekly update on hold time. Yesterday 50 minutes to speak with a representative.
Today so far 48 minutes. They also mentioned that they are working to improve this, to my knowledge its been a problem for over 3 yrs and I'm sure others say more. Best advice is to have a laptop with you while waiting or to be driving, so at least you can accomplish something else at same time.

Treadmill · Dec 2, 2015

T270_Dreamin said:
Ladies and gentlemen here is your weekly update on hold time. Yesterday 50 minutes to speak with a representative.
Today so far 48 minutes. They also mentioned that they are working to improve this, to my knowledge its been a problem for over 3 yrs and I'm sure others say more. Best advice is to have a laptop with you while waiting or to be driving, so at least you can accomplish something else at same time.

Nothing like multi-tasking.

Kim and Cody · Dec 4, 2015

Use the email, usually quick response

titantrucker · Dec 4, 2015

My guess is no time soon will we see any real improvement, especially those of you who are familiar with the way Panther operates.

Kim and Cody said:
Use the email, usually quick response

Turtle · Dec 4, 2015

Kim and Cody said:
Use the email, usually quick response

That's true. For most carriers of any size. The dispatchers and most everyone else in the office lives on email. They can read and respond.in seconds whereas a phone call can be minutes,so email is the priority. Plus, someone on hold will eventually go away, but not those emails.

davekc · Dec 5, 2015

Turtle said:
That's true. For most carriers of any size. The dispatchers and most everyone else in the office lives on email. They can read and respond.in seconds whereas a phone call can be minutes,so email is the priority. Plus, someone on hold will eventually go away, but not those emails.

It does beg the question though as to whether the original poster is still on hold?