In The News

Navistar to bring Decsiv truck service system in-house

WARRENVILLE, Ill., and GLEN ALLEN, Va. — Navistar’s International Truck and Engine Corp. and Decisiv Inc. have entered into a long term licensing agreement that will extend the Diamond Estimating and Service Partner systems to International dealers and fleet customers. The Internet-based service management applications provide a consistent process that enables more informed and timely decisions critical to maintaining commercial vehicles, according to a joint news release.

Under the agreement, Decisiv will license its advanced web-based technology to Navistar. Navistar will take control of and integrate the Diamond Estimating System and Service Partner software platforms to work seamlessly with the OEM’s industry leading service and parts applications.

Navistar applications that will interface with Diamond Estimating and Service Partner include ISIS, a Microsoft Windows-based program that provides dealer and fleet technicians with easy access to all service related information. In addition, the platforms will be fully integrated with Navistar’s Fleet Charge program, designed to guarantee fleets consistent national parts pricing on International and International All Makes parts at nearly 1,000 North American International dealers.

“Our decision to enter into a long term agreement with Decisiv is a reflection of our desire to offer Navistar's International commercial truck dealers and fleet customers with a more seamless service management solution,” said Brian Mulshine, manager, Service Development at Navistar. “The integrated version of Diamond Estimating and Service Partner will provide a consistent and comprehensive dealer to customer write up process. Diamond Estimating and Service Partner remain fundamental components of our customer satisfaction efforts.”

The Diamond Estimating System and the Service Partner platform, that’s used for fleets, are proven products that deliver fair and consistent labor times, expedited diagnostic advisories, and accurate repair estimates to Navistar customers, the company said. With these systems, service locations and fleets benefit from a more precise and streamlined process that gets trucks back on the road faster, and at a more predictable cost. Dealers will continue to use the existing programs until the integrated versions are available later this year.

“We are pleased to take this next step in our long relationship with International so they can adapt the Decisiv Service Management Platform to their specific needs,” said Dick Hyatt, president of Decisiv. “This expanded agreement demonstrates Navistar’s commitment to its customers and Decisiv’s commitment to meet the evolving needs of its OEM partners.”

Kevin Jones of The Trucker staff can be reached for comment at [email protected] .