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in joppa md for the second time today

any one know where hooterville is ?

First of all, I am not here to offend anybody. I think we've gotten off the subject matter at hand. And, I agree that experience is important. I would be the first to agree that there are people out here that do not belong. On our first day as a WG team we were not in the top 1/3 or the...

Properly securing a load, high value or not - is customer service. Maintaining a clean truck - is customer service. Coming to a shipper or consignee clean, neat in uniform and ready to work - is customer service. Customer Service - is not just people skills. When FedEx receives a...

Agree 100%! When a T/T driver can put it in a hole where you couldn't slip a sheet of paper between him and the guys besides him. That is impressive. But, I've also seen more accidents in truck stops then anywhere else caused by trying to do the exact same thing. The smart guy is the one...

Oh, I'm sorry. Did you miss the part about managing a fleet of 14 independant contractors TRUCKS as an Area Manager. And, no I didn't just sit in an office, I ran routes throughout my area when I needed to. I instructed others on how to do most of that stuff, the rest can be found in a book...

As a postscript to what I had previously said . . . I have to admit that once I did jump in front of other trucks. Not because of what FedEx did, nor did I ask for it but it was the customer that asked for me by name, specifically. I earned my spot in WG and TVal. If it had been simply...

I love an open discussion. This is great that everybody has the opportunity to share their opinions. I have had the opportunity to read this thread, and since this is the first time I am posting, I'll give you a little background. I have over 30 years of customer service background. From...