Which is why we are here to give advice,so any newbie that is getting into this business needs to do research! And if there not a member here then they will learn the old fashioned way....by their mistakes.
If you want local they got it,they also have a courier side,which claims to be the largest in the midwest, I believe they have 30 offices all over the midwest, the do have a web site which will give you plenty of info.
Yea the call recording has come back and bit me a few times. Changed the way I feel about my carriers dispatch staff, from now on its nothing but business.