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Please note the difference in what I am saying. I am not saying it is unethical to take a tip. If a customer wants to give you a genuine tip after the services are rendered, that's fine in my view. For example You do a difficult liftgate and inside delivery load of 50 pieces. When you are done...

Ethics has everything to do with it, at least for ethical drivers. A gratuity given after services are rendered and when nothing else is required is just that, a gratuity. Money taken directly from a customer for services that would normally be booked through the driver's carrier is theft.

You sum it up nicely.

Only once in nearly eight years of expediting have we received a tip, if you can call it that. We did a load for a cheese company and a return trip. It was a display case done up really nice to showcase their products to managers of a store chain that they hoped to place the products in. When...

As stated in this Investopedia definition of ROI, ROI is a popular metric because of its simplicity and flexibility. But in that flexibility lies the ability to fool yourself by using wishful thinking when selecting your inputs. I can see using ROI if you are comparing two investments like say...

$1,200 for hood hinges? Are they made of gold?

As Highway Star said, your question is difficult to answer when nothing is known about you. It's like trying to answer the question of a high school graduate..."If I go to college and then medical school, and apply myself and keep my nose clean, can I become a doctor and make lots of money?"...