Diane and I are not fed up and disgusted but today we have our own generator tale of woe to tell.
After 11,500 trouble-free hours on our Onan Quiet Diesel 7500 generator, an issue has developed that now has us going out of service and deadheading 550 miles to resolve. This is the first time in six years that we have had down time and deadhead miles due to the generator.
It is an intermittent problem that developed this spring. When we go to start the generator, a code appears: "LOW CRANKING SPEED FAULT—CODE NO. 32." When the start button is pushed, quiet clicking can be heard for a moment (normal in the start cycle), then the code appears and nothing happens after that; no crank, no nothing, total silence.
For that code, the owner's manual says to check the fuses under the panel where the radiator cap is accessed.
The first time I did that, the fuses checked out OK and the generator started on the next try. It seemed that wiggling the wires helped.
Several weeks went by and I forgot about the issue until the same thing happened again. That time I did not even check the fuses. I wiggled the wires and the generator started.
I put a call into ARI. ARI is our sleeper manufacturer and generator installer. They are located in Shipshewana, Ind. These were not symptoms they had heard of before. To check the wires and connections in question, the generator would have to be removed from the truck, the service department said. Diane and I decided to keep running and stop in at ARI when we got close. Several more weeks went by and we forgot about the issue. Had we gotten close to ARI, we would have remembered and stopped in but we did not get close.
We had the option of going to an Onan dealer but for something like this we are reluctant to do so. First of all, it is summer, the height of the RV season. Many RV's use Onan generators and RV dealers tend to be swamped this time of year. Second, this is a truck application. While Onan dealers are capable and could likely figure things out, they will not be immediately familiar with our install. We'd rather go to ARI. They know our truck well and we trust them completely.
Tonight, the symptoms developed again, but this time, wiggling the wires and checking the fuses did not help. That left us laying over near Knoxville on a Saturday night with no generator. The weather is just cool enough tonight to sleep with the sleeper widows open and Fan-Tastic Vent running.
But there is a lot of summer to go and doing without a generator is not an option for us. Idling the truck is an alternative but not an acceptable one to us. As I write this, Diane is driving and we are on our way to ARI. We will arrive tomorrow, plug into shore power there (a courtesy they offer to their customers) and try to get into the shop on Monday.
About 20 miles into the trip, I tried the generator again and it started. I tried it several more times and it started every time. We are continuing on. The situation is not getting any better. I have said for a long time that if we don't have a generator, we don't have a truck. For the first time since we got into this truck, we don't have a generator that starts reliably so we are going in.
Layoutshooter, I know you have been running for a few weeks now without a generator. God bless your for it, but that is not something Diane an I are willing to do. We simply cannot abide idling the truck at $4.00 a gallon. So for us, it's, Hi ho! Hi ho! To ARI we go! We're 500 miles away now and the freight has not taken us closer. Better, we think, to head in now than to wait and maybe find ourselves in California or Florida with a generator that craps out altogether.
While we are at ARI, we will have a couple of minor tweaks done to the sleeper and have every preventative maintenance thing done to the generator that can be done while it is off the truck.
There is another reason to head to Indiana. A seal has just started to leak under the truck. Our trusted Volvo dealer is in Fort Wayne, about an hour from ARI. Most truck shops could make that repair but we'll get that taken care of by the dealer we trust the most while in the neighborhood.
If we have no generator, we have no truck. We have believed that for a long time and are now acting on that belief. The good news is that our Onan has been great up to now. After six years and 11,500 hours of trouble-free service, our reliable Onan has more than earned a trip to the day spa.