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Just to give some background, my company is broker/carrier. Most of our freight is handled in our trucks and vans. Last night I had a situation with a brokered load and I need some advice. How I handle mistakes with my customers is totally different than how this carrier treated me. Here is...

I am a broker/carrier/freight forwarder. I have 15 drivers, most of them being cargo vans. They are all owner/operators. I do a lot of expedite work, but most of our deliveries are made within a 300 mile radius. When I do send a driver out on an overnight trip, he will wait until I find them...