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This is true and I will end up eating the cost....again. I'm the customer of the carrier and I spend a lot of money with them. I would think they would help me out, but their policy is to deny responsibility.

I agree. I'm not sure why I continued to use them. They are great when everything goes well. They just don't handle problems very well. Also, the sales rep gave me small discounts on future loads until I got my money back from the first mistake. I'm done now. You have to take...

I agree with you 100%. I just wanted to make sure I'm not out of line. Thank you for your response.

Just to give some background, my company is broker/carrier. Most of our freight is handled in our trucks and vans. Last night I had a situation with a brokered load and I need some advice. How I handle mistakes with my customers is totally different than how this carrier treated me. Here is...

I get collision and the damage waiver through the rental company. It ads about $45.00 to the price per day.

I ordered the van before I knew my friend was interested. I rent vans when I have more freight than drivers. For instance, tomorrow I have to rent a van so I can cover a 200 mile run. I will pay a driver $120 and van rental/gas will be $180.00. I will make about $50.00 on the run. These...

All communication is made through the driver's cell phone. I have the drivers download a scanning app that allows them to email me their paperwork. I have no way of knowing how many miles per week we will be averaging. I'm assuming it will be between 1500 & 2000. I know there will be...

Thank you for the link. I will be following the progress.

I still want the driver to maintain the contractor status, which leads into a whole other question about leasing the van to the driver. How would I set that up? I'm guessing the monthly rent is $1.00 or something similar. What I've heard so far is that the normal split would be 40/60 split...

I use all in rates. My customers prefer an all in price, so that is what I provide.

I am a broker/carrier/freight forwarder. I have 15 drivers, most of them being cargo vans. They are all owner/operators. I do a lot of expedite work, but most of our deliveries are made within a 300 mile radius. When I do send a driver out on an overnight trip, he will wait until I find them...