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We've become pretty persistent lately, going to have to get even more so though. Hard to believe they don't have a record of the apu serial # either but we'll get an answer out of them one way or the other. Thanks for your advice, much appreciated.

Not harsh, very understandable. It was on the truck when the truck was purchased. The techs and manager at a Powerpac service facility were unable to find the serial # either. We've spoken with ICT, who put it on, that they could cross reference the motor serial # to find the # for the unit...

We've spoken with Jeff and have gotten nowhere as of yet, but maybe this info will help. We've tried disconnecting from the control panel inside & reconnecting it to see if it would reset but didn't work. Jeff wants us to take it in but without the serial # they won't bill the work to...

We have a Powertech Powerpac APU with only 1300 hrs on it......it won't start and shows "communication failure" on the control panel in the truck. We can't seem to get any answers from the company without providing them with the serial number to the unit first, which for some reason seems to be...