dieseldiva
Veteran Expediter
As we discussed in the "Scanners" thread, be sure to check and double-check your scans and save a copy, either hard copy or digital copy.
We're still in the process of getting a handle on this system, i.e. what would be the cut-off day for a run to appear on the next weeks settlement.
The first week of using the scanner, we scanned a load on Wednesday morning and it was not included on the next settlement, ok. so it's going to work at about the same speed as the TripPak system.
This week brings us our first glitch in the system. We scanned paperwork last Tuesday and took ourselves out of service at home. We received confirmation that the paperwork had been received, turned the truck off and called it good. (note: the confirmation does NOT include the run number) Fast forward to this morning which brings us our first look at this weeks settlement that doesn't include the paperwork that we scanned on Tuesday of last week. While checking the c-link for the "paperwork processed" messages (which does include the load number), we find that we received confirmation of processing.......for a load that we did not run and none for the load that we scanned. With a call to FedEx we learn that "they don't have" the originally scanned paperwork. (he's going to check on this and call us back) Good thing we have copies to send again if the paperwork for that run doesn't show up!
We obviously would have caught this right away had we not trusted the system and proceeded to do our normal at-home stuff so it's a big DUH on us as we wait for the call-back but will FedEx also get a duh or will they find the paperwork that, at this point, is still missing? Stay tuned.......
We're still in the process of getting a handle on this system, i.e. what would be the cut-off day for a run to appear on the next weeks settlement.
The first week of using the scanner, we scanned a load on Wednesday morning and it was not included on the next settlement, ok. so it's going to work at about the same speed as the TripPak system.
This week brings us our first glitch in the system. We scanned paperwork last Tuesday and took ourselves out of service at home. We received confirmation that the paperwork had been received, turned the truck off and called it good. (note: the confirmation does NOT include the run number) Fast forward to this morning which brings us our first look at this weeks settlement that doesn't include the paperwork that we scanned on Tuesday of last week. While checking the c-link for the "paperwork processed" messages (which does include the load number), we find that we received confirmation of processing.......for a load that we did not run and none for the load that we scanned. With a call to FedEx we learn that "they don't have" the originally scanned paperwork. (he's going to check on this and call us back) Good thing we have copies to send again if the paperwork for that run doesn't show up!
We obviously would have caught this right away had we not trusted the system and proceeded to do our normal at-home stuff so it's a big DUH on us as we wait for the call-back but will FedEx also get a duh or will they find the paperwork that, at this point, is still missing? Stay tuned.......