The New CEO of FedEx Custom Critical
"It's very important to me to understand the needs of our customers and our independent contractors. To get the customer perspective, I've been out on the road on sales calls. The contractor ideas and suggestions have come via the contractor council meeting, emails, telephone calls and speaking to contractors who visit our building.”
"It's been a busy time, but it's all about asking the right questions, listening to the answers and taking feedback. Our independent contractor driving force is very, very important to our organization. We have an open door policy here and I take that very literally."
E.D.S: 18-Wheels of Expedite
Jeff Braden, EDS Director of Safety and Recruiting, is a 20-year emergency freight veteran. After a 19.5-year sting at another major expedited carrier, he joined EDS five months ago.
He tells us, "Our tractors are averaging between 2500-3,000 miles a week with the average length of haul at around 400 miles. The mileage rate figures out to an average of around $1.30 per mile."
Spears Transfer and Expediting
Bartlett says that the characteristics of a successful Spears driver includes an eagerness to work, along with a professional
appearance and demeanor.
"Our customers pay a premium price for premium service, so our drivers have to have a professional attitude, they have to be on time, to be cordial to the customer and have equipment that looks good."
Andy Clarke of Panther Expedited
***image1***"The supply chains are getting shorter, the world is getting smaller, things are moving around and you have to be adaptive to fit the needs of your customers. We are very excited about our growth and what we're able to do for our customers."
"If you were to ask what was expedite fifteen years ago, to some people it was a dirty word! It meant that someone messed up. Today, and in the future, I think that expedite means time-definite supply chain management, a greater service level and greater visibility." – CEO Andy Clarke
Taylor Made Express
Taylor Made Express is a privately-held expedited freight company with corporate headquarters based in Milwaukee along with a satellite office in East Peoria, IL .
The company handles a variety of freight within the 48 States and points in Canada.
Founded in 1996 with two cargo vans, Taylor Made's fleet of 150 trucks is a mix of 80 percent company drivers and 20 percent owner-operators. The company drivers are utilized primarily for local courier work and pick and delivery.
Rocket Expedited Services
"We're looking for owner-operators who understand the expedited business. He should be aware that expedited freight runs from customer to customer and he should understand that after the delivery, there might be a wait for the next load."
"Patience and a good business sense are very important to be successful in this business."
FedEx Expedited Freight Services
When FedEx Surface Expedite Network was first announced, some Custom Critical contractors expressed concerns that freight might be diverted from Custom Critical trucks to FedEx Freight trucks via Surface Expedite Network.
When EO mentioned that concern, the FedEx representatives agreed that EFS means more freight for Custom Critical contractors.
CEO Profile: Expess-1
American business is replete with stories of the hard-working entrepreneur with a vision who, despite the competitive forces arrayed against him, finds a way to beat the odds and build a thriving business entity.
"We are the only publicly-held company that specializes in pure, ground-expedited transportation," sates Welch. Our owner-operators and employees have the ability to buy stock in their company and to be a part of it."
"That's very exciting and we've had a number of owner-operators who have become stockholders who know that as the company grows, they will become even more successful." CEO Mike Welch
CEO Profile: FedEx Custom Critical
"At that time, we were doing what I call missionary work. We would go into a business and tell them, 'We're Roberts Express' and they would say 'Who?'
"We would explain what we did and that, when they would call, we would make the pickup in 90 minutes or less with the same truck and driver making the delivery straight through, non-stop and door to door."
"I would explain that we were faster and cheaper than air freight on runs of up to 1,000 miles. They would look at us like we were from Mars and would say, 'C'mon, you don't really do that.'"
Strong Growth for Express-1
Express-1 of Buchanan, Michigan just keeps on growing.
Founded in 1989 by CEO Mike Welch, the carrier, which began as a local two-cargo van operation has grown into a publicly-traded company with nationwide coverage.
Now is an appropriate time to catch up with the company's growth and new programs.