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Cargo Van Promaster (Gas) ticking sound from engine

Discussion in 'Truck Talk' started by akkshole, Aug 17, 2016.

  1. akkshole

    akkshole Veteran Expediter Owner/Operator US Air Force

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    I've started to get a ticking sound out of the engine the last few weeks. Promaster has the 3.6l Pentastar and 2% of them had an issue with getting cracks in the head (2011, '12, and '13s actually were covered to 150k for this issue) or the ticking sound may be from the fuel injection system...

    My issue is I don't really trust dealer to go poking around in there and not just throw parts at it...have changed oil religiously, always with Mobil 1 5w20 and Motorkote added every other oil change. Never has gotten hot, no engine codes...I do have a mechanic that knows his stuff enough that I trust. Alas he is on the road and we haven't crossed paths for a while. Doesn't seem to be a problem yet, but ticking like a sewing machine doesn't exactly let me ignore the possibility. (2016 Ram Promaster 2500 gas, 3.6 liter pentastar, 119,000 miles)

    Any other Promaster owners with this issue?
     
  2. westmicher

    westmicher Veteran Expediter

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    From experience with our fleet, your mileage seems to be pretty low for this kind of problem BUT over 250,000 miles we have had one engine that had a bad lifter or camshaft (I don't know if the chicken or the egg came first) that we replaced all the lifters and the cam for $590 OR it could be the beginnings of a flex plate failure (we've had one) which cost $625 to replace. Both of these were done at our discounted fleet rate so retail would be 30-50% higher, depending on the dealer...

    Of the two, I'm guessing lifter/cam but not hearing it myself I don't know...
     
  3. fifaref2

    fifaref2 Seasoned Expediter

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    I had same issue last year for awhile. Started putting Lucas upper cylinder lubricant in when I changed the oil. 1qt of Lucas and the rest oil. Did that for several months. Issue went away. 279K miles now. 1 other issue to watch. Hose that comes out of the coolant reservoir was rubbing on something about 8" below reservoir. Caused it to spray coolant out. Cut the bad part out and put in a plastic sleeve/splice, clamped it on both ends and it's fixed. $3 part.
     
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  4. Windsor

    Windsor Veteran Expediter

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    I've heard several promasters with a tick coming from the motor. I recommended to one of the drivers to try some Lucas (i've had a lot of luck with lucas) but not sure what his results were.
     
  5. schwanman

    schwanman Expert Expediter

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    Had the same problem at 198,000. Took back to dealer and was covered under warranty. After diagnosed call chysler and they assign a work order number. These engines don't have lifters. They replaced all four cams. Common problem on this engine. Warranty work covered for 2 years after. Down four days. 320,000 on engine now.
     
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  6. schwanman

    schwanman Expert Expediter

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    For chysler case number:
    866-726-4636
     
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  7. akkshole

    akkshole Veteran Expediter Owner/Operator US Air Force

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    I have an appointment for diagnosis with dealer service for Wednesday. I was curious tho when you said it was covered under warranty, was that the factory warranty or extended warranty or was it them doing as they should by standing behind their product?
    I want to have all my ducks in a row to avoid being raked over the coals.
     
  8. schwanman

    schwanman Expert Expediter

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    No extended warranty. I guess you could say Chrysler standing behind their product.
     
  9. schwanman

    schwanman Expert Expediter

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    Westmicher
    Do you
    westmicher
    westmincher
    Do use a dealership or local mechanic? If dealership would you share name? That's an awesome price you negotiated. Also did you use oil additives before or after ticking?
     
  10. OntarioVanMan
    Thinking

    OntarioVanMan Retired Expediter Owner/Operator

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    one guys says he changed lifters...another guy says they don't have lifters...which is it?..

    westmicher....we replaced all the lifters

    schwanman...These engines don't have lifters
     
  11. schwanman

    schwanman Expert Expediter

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    Maybe I passed on incorrect info from mechanic on promaster forum.
    Found these on mopar site:
    Pentastar.com
    Roller rocker arms w/hydraulic lifters
     
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  12. akkshole

    akkshole Veteran Expediter Owner/Operator US Air Force

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    I just dropped mine off for diagnostics...127,000 miles. I'll update as I find more out.
     
  13. Pro3500
    Cloud_9

    Pro3500 Active Expediter Owner/Operator

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    I started running 10w30 I only get a lifter noise now at startup and only when it's getting close for oil change. Lasts for a second two and goes away. I use mobile 1 changing before 7 miles. I was changing when the oil change light came on. I've had several flex plates in mine one reman trans and that was pulled and gone thru with less than 10,000 miles. It's been good to me this past year. Did ball joints couple months ago easy job for diy guys.
     
    Last edited: Sep 7, 2016
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  14. akkshole

    akkshole Veteran Expediter Owner/Operator US Air Force

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    Finally heard something...tech has it half torn down but had school today and he is their only certified promaster tech. They think it's the rear cam but won't know for sure until tomorrow
     
  15. akkshole

    akkshole Veteran Expediter Owner/Operator US Air Force

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    Chrysler is covering it 100%
     
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  16. akkshole

    akkshole Veteran Expediter Owner/Operator US Air Force

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    Made this view a lot better too
     

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  17. westmicher

    westmicher Veteran Expediter

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    I buy all of my vehicles, business & personal, from Zeigler Chrysler, Dodge, Ram in Plainwell, Michigan. My sales guy is Bill Ball and the Service Manager is D.J.

    I definitely benefit from doing so much business there. Regardless, these guys are GREAT! You can't go wrong with them. Tell them Steve recommended them.

    No, I haven't used oil additives at all.
     
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  18. Pro3500
    Cloud_9

    Pro3500 Active Expediter Owner/Operator

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    akksholeakkshole, did you install your fog lights? or order it with them?
     
  19. akkshole

    akkshole Veteran Expediter Owner/Operator US Air Force

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    Came with them
     
  20. Maracachimba

    Maracachimba New Recruit Owner/Operator

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