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Discussion in 'Web Site Support & Services' started by OntarioVanMan, Jan 30, 2017.

  1. OntarioVanMan
    Thinking

    OntarioVanMan Retired Expediter Owner/Operator

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    have began to reappear again on Apple ios 10.2 its too big there is no x visible to close the pop up....have to close the browser Safari and re open another window...PIA
     
  2. JoshM
    Spooky

    JoshM Administrator Staff Member

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    This is through the Safari browser on iOS and not through the EO Forums app, correct?

    What popup is it that comes up? (Generally, I don't need a word for word, just is it a video popup, a notification, etc)

    Can you not tap off of the pop-up to close it, even if you can't see an X? In other words, tap a part of the screen that is not the popup to close it.

    No popup should come up for you more that once so that's why I'm asking these questions to pin down what you're seeing. It's definitely an issue and once I figure out what it is I'll get it fixed for you. Thanks for letting us know.
     
    • jujubeans
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      jujubeans OVM Project Manager

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      Load 1 add keeps popping
      Up on mine.
       
    • Turtle
      Busy

      Turtle Administrator Staff Member Owner/Operator

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      Load 1 pops up on mine, using the Chrome browser on Android. As far as I can tell, it only does it once per session, as long as you don't log out. There's a pretty clear X in the upper right hand corner to close it.
       
    • OntarioVanMan
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      OntarioVanMan Retired Expediter Owner/Operator

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      Load 1 pop up and no x that I can see... but it hasn't done it since I made the post.. go figure thanks for your attention
       
    • RoadTime
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      RoadTime Veteran Expediter Owner/Operator

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      I tried it today and got it again on iOS. I was able to shift the view and saw the X, but it was unresponsive. Had to go back to the app


      Sent from my iPhone using EO Forums
       
    • xiggi

      xiggi Veteran Expediter Owner/Operator

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      On the phone ap I can just hit the back button to get rid of it. I'm on android.
       
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    • schwanman

      schwanman Expert Expediter

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      Anyway to discontinue pop ups on this site? Using an old i4 iphone
       
    • OntarioVanMan
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      OntarioVanMan Retired Expediter Owner/Operator

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      aren't the banner ads enough for these advertisers? unless they are paying extra for the pop up? there are just so many platforms to cover the coding with these days....they have always been a PIA around here for since I can remember and I am old as dirt too....LOL
       
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    • JoshM
      Spooky

      JoshM Administrator Staff Member

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      I've adjusted the ad popup so that hopefully you can see the "X" mark in the top-right without having to scroll. If you can't see it, you can close the ad by tapping or clicking anywhere not on the popup.

      I've confirmed it's working as intended; you should see it once a week. If you see the ad more than once a week per device, your browser probably has a cookie problem, possibly from a blocking plugin or too stringent of a security setting.
       
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    • ucfd608

      ucfd608 Expert Expediter Owner/Operator

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      I get the load one ad every time I open the app up on my phone like 4-5 times a day so it is more than once a week it is just aggravating to have to close it every time because every now an then I miss the x an the banner expands
       
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    • Greg

      Greg Expert Expediter Owner/Operator

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      Not sure about iPhone, but on Android, instead of hitting the "x" on the popup, just hit the back button.
       
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