Sign up for The Wire Newsletter!

Contacting Bolt

Discussion in 'Bolt Express' started by Shanna, Sep 3, 2015.

  1. Shanna

    Shanna New Recruit Fleet Owner

    Joined:
    Aug 25, 2015
    Messages:
    16
    Trophy Points:
    5
    Ratings:
    +8 / 0 / -0
    Carrier:
    Bolt Express
    Vehicle:
    Freightliner/Mercedes Sprinter
    I hope this is appropriate...I'm having a hard time getting anyone to return my calls/emails in Driver Services. Is anyone else having trouble or should I just assume they don't want to talk to me personally?

    This is really troubling, there are two of us trying to get information and all we get are crickets, voicemails are going unanswered and I started sending emails a week ago and have gotten no response at all, not even an "I received your email and we're working on it" email.

    Thanks for any enlightenment, we are new so maybe this is the norm over there?

    Shanna
     
    • Like Like x 1
  2. vandriver2
    Apple Fan

    vandriver2 Veteran Expediter Owner/Operator

    Joined:
    Apr 6, 2011
    Messages:
    1,354
    Trophy Points:
    330
    Ratings:
    +1,216 / 0 / -0
    Carrier:
    Bolt-Express
    Vehicle:
    Sprinter 2500 EXT
    You've emailed?
    Driver Relations (3 Men) - DBarrow@bolt-express, CBeam@bolt-express, CRies@bolt-express.
    Complianceandsafety@bolt-express
    I don't have a Clue why you're not getting ANY RESPONSE except for the upcoming Holiday. It shouldn't, but may have something to do with it. Good Luck in getting your questions answered. If you are in Bolt's vicinity, can swing by their Building, that may be your best ticket to getting questions answered.
     
    • Like Like x 1
    • Shanna

      Shanna New Recruit Fleet Owner

      Joined:
      Aug 25, 2015
      Messages:
      16
      Trophy Points:
      5
      Ratings:
      +8 / 0 / -0
      Carrier:
      Bolt Express
      Vehicle:
      Freightliner/Mercedes Sprinter
      I have emailed CBeam with no responses at all. When I attempt to email Dave, the email comes back as failed as if the email is incorrect. However, I am using the email addresses exactly as you have listed them above (of course with the dot com).

      It was my understanding that Cody is no longer with Bolt?

      I have also left voicemails with the two gentlemen I mentioned in my first paragraph and one with Vicky at the front desk. A second person has also been attempting to call with no better luck than I am having.

      At least I know that this isn't normal operating procedure, I guess we'll just keep trying.

      Thanks again for responding.
       
    • vandriver2
      Apple Fan

      vandriver2 Veteran Expediter Owner/Operator

      Joined:
      Apr 6, 2011
      Messages:
      1,354
      Trophy Points:
      330
      Ratings:
      +1,216 / 0 / -0
      Carrier:
      Bolt-Express
      Vehicle:
      Sprinter 2500 EXT
      DBarrow@bolt-express is now CBarrow@bolt-express
      I don't know why it changed...it's still Dave.
      There is also
      Dispatch@bolt-express.com
       
    • Shanna

      Shanna New Recruit Fleet Owner

      Joined:
      Aug 25, 2015
      Messages:
      16
      Trophy Points:
      5
      Ratings:
      +8 / 0 / -0
      Carrier:
      Bolt Express
      Vehicle:
      Freightliner/Mercedes Sprinter
      Ahhh...thanks!

      Dave's actual first name is Clarence. I saw it in the August 2014 Bolt newsletter.
       
      • Like Like x 1
    • Shanna

      Shanna New Recruit Fleet Owner

      Joined:
      Aug 25, 2015
      Messages:
      16
      Trophy Points:
      5
      Ratings:
      +8 / 0 / -0
      Carrier:
      Bolt Express
      Vehicle:
      Freightliner/Mercedes Sprinter
      Hey all, I just wanted to follow up (albeit late) and let everyone who reads this forum know that I was contacted the next day after my last post, Sept 4th.

      Turned out there were circumstances involved that I won't go into here...and they were completely understandable. I was just getting a bit worried being new and not knowing the ropes.

      Thanks for the help!!!
       
      • Like Like x 2
    Loading...

    Share This Page