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Panther Report

Hello from the Road - Post 3: A Must Read

Dec 11, 2009 - 12:45:51 AM | By Andy Clarke

Good morning and thanks again for reading.  This had to be one of the more interesting days we've had and that is saying a lot.  A bit of a long story but hopefully a good one.

Went to bed in IL last night and the temp was 9 degrees.  Woke up and it was 4 below and that was without the windchill.  IT WAS COLD. So we go to start the DIESEL engine and it is a no-go.  A quick aside here - we  received dozens of emails from people follwing our predicament today on Twitter that said they MEANT to tell us not to turn off the engine if it was going to be cold.  Could have used that info on Wednesday night, not all day Thursday.  But back to the story. Now we think we'll get it started and be off to the consignee since we still have some time.  However just to be safe we also immediately call dispactch and (1) ask them to alert the consignee and (2) find a person that can come out and help us get the truck started.  We couldn't spend more than 4-5 minutes outside at a time - it was that cold.  Fingers, feet and ears were bright red.  After several more unsuccessful tries at starting the engine we head back into the hotel.  A brief call with dispatch lets us know that (1) the consignee is aware and understands and (2) there isn't a wrecker available anywhere for the next 6 hours.  The whole area was under snow and a lot of others were in a similar situation.  We've all heard that necessity is the mother of all inventions so I head to the front desk and ask to speak to the manager.  Dwight Hopfauf is the manager of the Best Western Clock Tower Resort and is just a great guy from North Dakota.  I explain to him our situation and asked him if I could make the delivery in his shuttle van.  Without batting an eye, he says, "I'll drive you myself." Phenomenal response. Twenty minutes later we have the freight at the consignee.  While it was a few minutes late, the consignee was happy and understood the predicament.  They even were impressed with the effort we used to get the freight there.

So we spent the next few hours waiting for a wrecker to arrive and used the time to call back into the office and tend to issues that needed our attention.  Our people keep reminding us that we still have our "day jobs" to do.  We were attended to at the restaurant in the hotel by a great staff.  First class people all around.  If you are ever near Rockford, I highly recommend staying at the Best Western Clock Tower Resort. 

Finally Bill from A to Z Towing shows up and gives us some great advice. He said he could tow us to his barn to warm the engine up but that we would be in trouble if we needed to do anything with the fuel filter.  He calls up to Boucher's in Janesville, WI (20 miles or so up the road) and tells them we are enroute.  We get there and literally beg Tim in Service to help us out.  Dispatch has offered us a load 50 miles away heading to MI and we needed to get there by 1800 local time.  Tim and Ollie (the mechanic) took pity on us (I think we did look pretty pathetic) and got to work on the van.  So Ed and I headed for the waiting room.  Got a chance to hang out with some great people in there unitl the van was done.  Ollie came around the corner, gave us the thumbs up and we were out of there right after we paid the bill and left some beer money for the guys in the garage.  I don't even want to go into what the tow and fix cost us. I told Ed that I was going to charge it back to the IT group.  He just shook his head at me. 

Well, we made it to the shipper on time and are nearing the consignee in MI (about another 2 hours).  Needless to say, with a delivery time at 0600 (and an estimated arrival time at 0300) we are staying in the van with the engine on.  Lesson learned.

These past few days on the road have taught us a lot of great lessons and we'll certainly write about them at the end of the trip.  However, the one we keep talking about is how many great people are out there and how it is a privilege to be associated with them.  Our new friends Dwight, Bill, Tim, Ollie. The entire Panther team, Panther owner operators.  Thanks to everyone that has supported us directly and indirectly on this trip.  You all Rock.


Comments - Tell us what you think below

Gary
12 Dec 2009, 01:41
I this is a good idea and great you did this. Also for a very wonderfull cause as well. I hope you get plenty of ideas to help your drivers and understanding what life for us is like. However it really only gives you a small view of what drivers actually go through. For example you guys were in a van and in prime shipping lanes but what about the drivers in the other trucks that get outside of those prime freight areas. You know the ones that sit waiting for 3 or 4 days for a load. I think how you would see things would be a little different if you had to sit and wait for a load sitting in your truck not being able afford a hotel. Granted a truck sleeper is more comfortable then a vans but after a few days of sitting it feels like a closet. Again what you guys did is great and all I am trying to do is expand on it a bit so maybe you can add to what you have learned and understand about a drivers point of view in this business and take them into consideration at your meeting.
Bill Lozelle #31930
13 Dec 2009, 08:33
Hey boss, yea good work out there. We were in Regina, SK and kept moving through -20 deg. Quick question, I was told we could not use a van 1 time last year because it wasn't under Panthers authority, insurance, etc. So is it ok to use another vehicle (load permitting) in situations like this?
Craig
13 Dec 2009, 10:55
Good question Bill. Well guys it was an interesting week. Thanks for coming out on the road and getting a taste of what drivers deal with everyday.
Skyraider
14 Dec 2009, 19:36
Good story, keep ur diesel running, u all knew that, u just forgot, to much excitment out here,,right????
tim curry
16 Dec 2009, 18:11
well guy now you got a very very small taste of what us as driver experince on a day to day bases but I realy would like to see you do it in a stright truck or a tractor trailor where you spend 24 hrs aday 7 days aweek in that truck the only time your out if it is at the shipper or reciver or to shower and grab a bit to eat and then you ad another person in there with you for the same time period for month on end and on top of all that you might just might get home for 1 or 2 days a month so until you experince that you truly have no idea whats it's like out there.
Joe
17 Dec 2009, 05:13
I wonder what the other owner ops who do not have the advanatage of staying in Hotels during inclimate weather feel about the head of the company taking freight and money out of the pockets of the normal working folks? Do not get me wrong I am all about charitable giving but write a check from your own account rather then take a living away from people who lease with your company.

Lesson 1: Do not turn the van off during extremely cold weather.
Lesson 2: Go to consigness and sleep in their parking lot that way being late is not an option.
skyraider
18 Dec 2009, 19:19
u all b nice now, these guys are learning and just because we sleep n our vans and run Mr. Heaters and don't stay in motels, doesn't mean we have to be rude. I hope their goes out tonite,,lol,,,,,,,,,,sky
john jackson
20 Dec 2009, 12:40
i"m glad you guys have had alittle taste what we go thru.i am a owner an i dont go to a hotel every night.we get a hotel about every three weeks for me or my other trucks.most owners will never get a hotel for there drivers.it is different when you are in a truck with somebody for that long of a period.i think you should have more dispatchers take two to three weeks on the road.maybe they would under stand what we go thru.i hope this has showed you guys alittle bit what we go thru.
charlotte johnson
02 Jan 2010, 12:06
I am surprised noone has commented on the legalities of transferring freight to a vehicle that has no DOT license or insurance for covering customers cargo. I can assure you that if a owner or driver that is not a Panther CEO did the same thing they would find their lease terminated by the ver conscious safety and risk management department.


Also imagine that bill coming out of the pocket of the person running that freight instead out of company pockets.

It would be nice to see this grand experiment evolve into changing the attirudes of the management at Panther and perhaps even possibly becoming more driver/owner centric. We can all wait and see.
sky
04 Jan 2010, 15:28
Maybe this will spark interest in sending a trouble shooter out in the field, but no one will know who that driver is to see the messes we get into, well its a thought
leslie johnson
04 Jan 2010, 18:52
doing good being out there for first time i think everyone needs to know what we go thru out here panther was our first epedieting company were are with e1 almst 4 years we were snowed in bluesprings mo at christmas retired tt drivers yes u have to keep the engine on drove van sprinter strait truck now and we had to keep our engine going good luck and god bless keep safe also if u get to texas check out the water burger restraunts and colters bbq ull like it god bless and howdy from texas
sky
04 Jan 2010, 20:49
its gonna be cold in Indy tonite gang
John Expediter
04 Oct 2010, 14:45
Well well, Panther expedite finds out ho is for drivers on the road. Not to mention that you guys ( Panther) kept me in MN in -10 F ( and sleeping in the Sprinter ) for 24 hours while other Panther expediters where coming and leaving in under 4 hours from the same TA truckstop.

Also ... when you sent a Sprinter to pick-up 22 pallets with medical shelving ... and the shipping department of that company in Ohia was about to have a heart attack ... lucky me I'm a smart guy , I figured out a solution for them. After that , all the way to L.A. you kept riding my ass that I'm going to be late and all that shit, and the consignee tells me ... you got here 24 hours earlier than expected.
Imagine after 36 hours of driving and 3 hours of sleeping , how shitty that felt.

Not to mention that I had to stay 4 days in Cali and not get a load , before I started heading back to Illinois.

You are just a company that does whatever they want because it's big enough to scre the little guys.

I'm happy I'm not working with you anymore. Since then I drive less and make more money.
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