On Hold Record Shattered

**Moot** · 03-01-2010, 08:42 PM

I got my van out of the body shop this afternoon and called Panther to get the Safety Hold removed and go back into service. I was on hold for 72 minutes, that's 1 hour and 12 minutes! I did the math.

During that time I got re-routed 3 times back to a customer service person. I told the third customer service person that I had been on hold for 68 minutes waiting to talk to the safety supervisor and I wanted to be put through to safety NOW. I got put on hold for another few minutes, I heard a ring and got dumped into a voicemail box. No department name or recipients name was given in the voice mail greeting.

In my message I stated that I had been on hold for 72 minutes and then started screaming about being attacked by a giant lobster and needed some lemon and melted butter. I hung up and ate dinner. Homemade tortilla soup, not lobster.

About an hour later I got through to safety and e-mailed my repair bill. I should be off the Safety Hold and back in service sometime in the future.

72 minutes on hold beats my previous record of 38 minutes. I'm proud to be a Panther Patsy and thank them for giving me the opportunity to set this new personal record.

**aristotle** · 03-01-2010, 08:50 PM

I part

Originally Posted by Moot

I got my van out of the body shop this afternoon and called Panther to get the Safety Hold removed and go back into service. I was on hold for 72 minutes, that's 1 hour and 12 minutes! I did the math.

During that time I got re-routed 3 times back to a customer service person. I told the third customer service person that I had been on hold for 68 minutes waiting to talk to the safety supervisor and I wanted to be put through to safety NOW. I got put on hold for another few minutes, I heard a ring and got dumped into a voicemail box. No department name or recipients name was given in the voice mail greeting.

In my message I stated that I had been on hold for 72 minutes and then started screaming about being attacked by a giant lobster and needed some lemon and melted butter. I hung up and ate dinner. Homemade tortilla soup, not lobster.

About an hour later I got through to safety and e-mailed my repair bill. I should be off the Safety Hold and back in service sometime in the future.

72 minutes on hold beats my previous record of 38 minutes. I'm proud to be a Panther Patsy and thank them for giving me the opportunity to set this new personal record.

I parted ways with P2 after being placed on terminal hold one too many times. If I do not matter to them, they don't matter to me. My vans run for smaller carriers now. This arrangement works better for me.

**RLENT** · 03-01-2010, 08:51 PM

Why didncha just send 'em a Qualcomm message ... ?

.... oops .... nevermind .... my bad ....

**termite289** · 03-01-2010, 08:59 PM

i pulled into a t/a for light repair, "after hours" and the shop tech tried the number that they had, and the menu took her to are you a customer trying to track your freight???
so i gave them the drivers number, and when it got to the menu, she pressed 1 ( the oh **** i just ran over and killed people line) they answered quickly, but were not happy.

**Moot** · 03-01-2010, 09:03 PM

Originally Posted by RLENT

Why didncha just send 'em a Qualcomm message ... ?

Very funny Randy. I just checked the website. I'm still on safety hold. Gotta wonder how this company stays in business. Is the government giving them federal aid for running a sheltered workshop?

**OntarioVanMan** · 03-01-2010, 09:28 PM

Originally Posted by Moot

Very funny Randy. I just checked the website. I'm still on safety hold. Gotta wonder how this company stays in business. Is the government giving them federal aid for running a sheltered workshop?

If you and Turtle are prime examples...we know what kind of sheltered workshop....hehehehe

**RLENT** · 03-02-2010, 03:32 AM

G,

Originally Posted by Moot

Very funny Randy.

Considering how much Moot-mirth™ you grace us with, I felt obliged to make a feeble attempt to reciprocate

Originally Posted by Moot

I just checked the website. I'm still on safety hold.

Don't worry - they're bound to need to cover a Canada load or swap soon ..... then they'll call ya .... safety hold or not ....

Originally Posted by Moot

Gotta wonder how this company stays in business. Is the government giving them federal aid for running a sheltered workshop?

Mmmm ... ah yes .. diversification ..... that might just be it ....

BTW, I do feel your pain - I had the attached happen in the Martin's parking lot in Logansport, IN about a week or so ago, when a women decided she needed to back up ..... just a little ..... to make a turn (it was actually about 75' - she just threw 'er in reverse ..... and let'r rip .... forget that looking behind ya crap .....)

That followed on the heels of my wife backing up my son's Savanna into my passenger door, a couple of months ago.

(BTW, what is it with this "I must back up into your door" thing anyways ?

)

**pjjjjj** · 03-02-2010, 03:48 AM

Originally Posted by Moot

Very funny Randy. I just checked the website. I'm still on safety hold. Gotta wonder how this company stays in business. Is the government giving them federal aid for running a sheltered workshop?

Shouldn't this thread be in the Panther Forum so outsiders are not able to comment on your carrier's inadequacies?

**Turtle** · 03-02-2010, 03:58 AM

The Paranormal Institute will be contacting you shortly on this astounding photographic evidence of the elusive "oil slick ghost".

**RLENT** · 03-02-2010, 04:01 AM

I think that's Forest Gump's ghost .... I seen a pic of his face on a t-shirt once ..... that slick looks alot like him.

**RLENT** · 03-02-2010, 04:04 AM

Originally Posted by pjjjjj

Shouldn't this thread be in the Panther Forum so outsiders are not able to comment on your carrier's inadequacies?

Inadequacies ? Surely you jest ?

In these hard times, diversification shows business-savvy and quick, nimble-witted thinking .... (or something like that)

Since they don't seem to be in a real big hurry to get 'em off the safety board to cover loads, perhaps equipping each member of the fleet with their own personal Grit route (or chinchilla breeding pair, for those that are allergic to newsprint) will be next .....

**pjjjjj** · 03-02-2010, 04:05 AM

Squish you head!

**guido4475** · 03-02-2010, 04:09 AM

When my dad was leased to Central he'd spend literally hours on the phone waiting to get his trailer# to the point he'd fall asleep in the lazy boy with the phone on his chest, and I'd walk in hearing someone on the phone yelling his name.So I'd wake him up, grab his keys, go out and start the truck and pre-trip it while he was getting ready to leave.It seems like the bigger the company, the worse it gets trying to get through.

**yodelr43** · 03-02-2010, 09:12 AM

sorry to hear that moot .being on hold that long is pathetic .........................just remember they appriciate your buisness

**Poorboy** · 03-02-2010, 10:09 AM

I had the Same Problem with Panther a Couple of years back! Seems Nobody wants to answer the Phones! My Co-Driver and I had Just Transferred from "Conway", I Had to Fax Mine and Hers Drivers License (7) Different Times, After Faxing Each Time I Tried to Call Safety to make sure that they Got it, and NEVER Got to Talk to a Person, Only the Voice Mail! I Finally got to Talk to a Safety Person while Under a Load they Had Called me "Again" for The Fax of Our Drivers Licenses because they said that they Never Got Them, I Wouldn't let the Safety Person End the Call Until I Faxed them the Last Time and she told me that she had Received it! I See that they Still Haven't Changed Any!