Back Office Support ???????

**greg334** · 02-10-2007, 06:48 PM

Well Turtle, I see your point and understand that a large number of drivers just don't care. I do and this is where I would at minimal make sure the paper work is in order simply because I would not want to have it happen to me, you know that do onto others thing. But that is me.

**jaminjim** · 02-11-2007, 09:07 AM

Greg said:

"Am I lazy? NO, I am not responsible at all for customs clearence of things I will not bring through the border on my truck. I would think that the other driver is not doing their job by making sure things are done properly and following up."

This is why I won't take the second half of swith loads into Canada.

**iheartfaye** · 02-11-2007, 03:19 PM

Lot of info being thrown back and forth and lots of chests pumped out letting everyone know how great their carrier is and how bad everyone elses is but you can always provide yourself with a win if you take some responsibility to ensure you have no problems.

I don't have border problems in or out, even with the new ACE because I don't wait till I get to the border to find out if my freight is cleared.

Phone the broker, or AdminServ, one hour after faxing. They will tell you whether your load is even in the pipeline yet. Ensure that the broker handles your customer. If it is the wrong broker, there is a book that all the brokers have listing who handles what customers. If you are polite, they will look it up for you.

If you have a delay at the Shipper or at the Border, send a qc message and your delivery time will be ammended.

Brian
Panther since 11/2004

**pelicn** · 02-11-2007, 07:46 PM

We used the ACE system for the first time today....it took 3 hours to get the message that we were clear to cross. This is suppose to be easier? I hope that whatever database they are trying to get together goes quickly because filling out more sheets of information each time, and waiting that long is NOT easier.