The FECC suggestion/complaint box

**MYGIA** · 12-10-2009, 12:26 PM

Originally Posted by TeamCaffee

One item I would like to see changed is when the directions to the customer are taken from internet that the person who enters the directions would make a notation that they are from the internet.

Excellent Point. We all know that local directions to many PU and DEL locations are lacking in specificity and correctness. And I really hate when I end up where I don't belong and call in only to be told: "Well, those are the directions the customer gave us".

**sweetbillebob** · 12-12-2009, 12:39 AM

Staying In Service when you have to be home at a certain time. Occasionally, one must be home on a certain date. And as luck would have it, you are probably many hundreds of miles away when you have to point the truck towards home. It would be nice to get a run in that direction and we know the odds are slim. So, do you stay in service as you drive, maybe get lucky, and drive your acceptance % down in the process. Or save your acceptance % and just go out of service for the run home.
How about, if you are going home, staying in service without paying the penalty of turning down the loads as you travel home. You would let dispatch know you are going home and can only accept loads that will allow you to make your appointed time to be home. For that period of time, turning downs would not effect your acceptance %. Fedex might benefit from you staying in service on your drive home, and with luck, you would too.

**TeamCaffee** · 12-12-2009, 08:52 AM

Originally Posted by MYGIA

I could not agree more. One of my greatest beefs over the past 5 years is Non-Confirmed Deliveries. Why can't ALL of the needed information be obtained and verified before sending out load offers?

I do not know the reason all loads are not confirmed but I have to wonder if one of the reasons is the agent questions if the load will get covered our not.

**TeamCaffee** · 12-12-2009, 08:54 AM

I seem to be stuck on directions this week.

Another change I would like to see is the HazMat reroute ran before the load is offered out. It is very frustrating to have the new route emailed to you and find out that the loaded miles has increased significantly. It is very hard to make a sound business decision when you do not know the facts.

**bubblehead** · 12-12-2009, 09:38 AM

Originally Posted by sweetbillebob

You would let dispatch know you are going home and can only accept loads that will allow you to make your appointed time to be home. For that period of time, turning downs would not effect your acceptance %. Fedex might benefit from you staying in service on your drive home, and with luck, you would too.

Durring orientation we were given specific guidelines for "direction/time specific situations" We contact dispatch, go OOS with a note that we are available for loads going.... The first time we did it we were disapointed with the actions of dispatch. After reviewing the event and results with FedEX, we have had good experiences with this system. The concept is if you are available for only certain directions or time specific loads, then you are not really available. Buy advising FedEX and going out of service, you will get load offers if no other trucks are available. As earlier stated, at first it didn't seem to work but after a review of the events, things got fixed and our experiences since has been favorable.

**bubblehead** · 12-12-2009, 09:44 AM

Originally Posted by TeamCaffee

I seem to be stuck on directions this week.

It is very frustrating to have the new route emailed to you and find out that the loaded miles has increased significantly.

Just curious Team, do they adjust your pay for the increased miles?

**TeamCaffee** · 12-12-2009, 09:49 AM

The normal policy on DoD loads is to not change your pay due to HazMat reroute.

With a surface HazMat load we have always had our pay adjusted.

**layoutshooter** · 12-12-2009, 10:35 AM

Originally Posted by TeamCaffee

I seem to be stuck on directions this week.

Another change I would like to see is the HazMat reroute ran before the load is offered out. It is very frustrating to have the new route emailed to you and find out that the loaded miles has increased significantly. It is very hard to make a sound business decision when you do not know the facts.

That is one of our pet peeves too. Many times we have accepted loads on a Fri, loaded the routing into the computer, then when we pick up the load and the routing changes.

That one should not be that difficult to fix.

**piper1** · 12-12-2009, 12:33 PM

With all the talk about directions....what are your thoughts on this,

Don't bother with the directions and just provide the pertinent end of run directions like "Enter off Spring St Gate 5 at Guard Shack. Use dock E for expedite", you know, the kinds of things that keep you from driving around a location when the address is for the offices out front and the truck gate is around the back 2 blocks away.

Given the technology we have (Garmins and the like) do we really need 2 pages or directions telling us how to get to Memphis from Detroit?

My personal cross border pet peeve (and a way for FedEx to make more money)...If the customer is using anyone BUT FedEx Trade for a broker, and the paperwork is submitted at least 2 hours before crossing, ANY wait time at the border due to the load not being cleared is charged to the customer. We have a fairly regular run that I wont do any more, the paperwork has 12 hours to be cleared before the freight crosses the border, I have done the run 9 times, only once was the freight cleared by the time I got to the border. The last guy that ran the load had a 6 hour wait, I averaged 3 (one was 7). The fault on these loads is the broker/customer but mainly the broker. So, what a great way to drive business to FedEx and make crossing the border more attractive.

**layoutshooter** · 12-12-2009, 04:41 PM

We have been lucky so far with the cross border stuff. No problems this year at all. Assuming that Monday's load goes ok we will have made it through an entire year with NO border problems. Hope I did not just mess us up by saying that!!!

**RANDYnRONDA** · 12-13-2009, 03:25 PM

Not all of us a GPS. We only use the provided directions and the good old Atlas, so yes we want the directions. We have only had a few where I have had to look up on Mapquest to find the PU or DEL. With Randy being out here for 13 years he pretty much can get us where we have to go (and show me on the atlas) then it's just a matter of locals (now they really need to get some better ones), that's where the agents should be looking them up not getting them from someone who gives them from their house. I would like to see the PU and Del. times set at what time shipping and receiving are open not the hours that the person in the office works.

**hdxpedx** · 12-13-2009, 06:40 PM

Originally Posted by aileron

It would be very nice for vans to go back to the percentage pay, instead of miles. Between the first of the year and end of August when I went in a tractor trailer I made half the money I made last year in the same period. I know the economy is worse this year than last, but not quite that bad.

Everyone else is complaining what route to take and B's are losing while our frt. is brokered out at great rates I hear!! Time to turn that AROUND!

**Dreamer** · 12-14-2009, 12:42 AM

My personal pet peeve has ALWAYS been the 'wake up call' (under load). Didn't matter whether I was in the truck, or in the van now... time permitting, I layover either in truck, or at home (Monday delivery scenario, whatever)... figure out what time I need to leave, plus a cushion... then go to bed. Most of the time, an hour... or a couple times TWO hours before I needed to leave... I get woke up by the call.. "It's critical checkout time... when are you leaving?" Excuse me? It's 200 miles away, I have 6 or 7 hrs. Even if I only average 50mph, I'll be there in 4 hrs.

My favorite was a time when I was sitting down the road from a delivery at a truckstop nearby, waiting on them to open. I checked in the express center, and sure enough....2 hrs before time to go, "RINNGGGG'... "It's critical checkout time"... are you kidding? Do you not see how close I am?

It's always the same, the computer 'said I should be leaving'

Dale

**LDB** · 12-14-2009, 10:09 AM

The ENTIRE express center check in check out foolishness is RIDICULOUS! It is a system left over from the dark ages of please deposit 25 cents land line telephones only when the only way for them to know what was going on was for the driver to "check in" by phone. Every other company I've experienced uses the capabilities of the QC system, that we are required to pay handsomely for every week, to locate their vehicles without this silly check in business. The computer then figures out just how far it is to the shipper/cons, does the arithmetic at the company speed standard, and only beeps at you if the satellite shows no movement before the true critical time. Use the QC for all it's worth and get rid of the entire check in/out system.

**redytrk** · 12-14-2009, 11:02 AM

[QUOTE=LDB;342951] Use the QC for all it's worth and get rid of the entire check in/out system.[/QUOTE

Even the QC will soon be obsolete. It has served us well since 1988. Soon wireless carriers will cover 100% of the nation. Smart phones GPS, equipped will be the next generation.