[ihamner]

I believe the plan is to eventually give us a line to type in a reason for refusing a load but they need to get that fixed ASAP, in my opinion. The idea of counter offering would make things move along.

The system worked well for us and everything seemed to happen quickly but we were accepting a load opportunity.

The only other problem I experienced was typing in the run number on the accept/refuse screen. I kept having to go back to the screen with the offer to get the number. I finally realized I need to write down the number before I leave the screen. Duh!

I have to add, though, if you don't have a spread sheet with your figures (what it takes to run your truck) this would be a good time to do so. You need to move quickly to make a decision and you need to know what it takes to have a profitable run.

[spudhead911]

Originally Posted by TeamCaffee

Do not forget that this is a beta test so send in your feedback on what you like and do not like to contractor relations[/size][/font]
I do believe that this new dispatch system is about response time and being able to cover a load as fast as possible. I think the goal is to not give the customer time to call another carrier who might just have a truck closer willing to take the load at the price offered.
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What dream world are you living in? The new system is all about getting contractors to accept the low rate loads. It's all about the money for FECC, us contractors are on our own.

[TeamCaffee]

A cheap load is a cheap load under the new system and also under the old system and we will refuse it. When a load is offered out and each truck then refuses it FedEx Custom Critical immediately knows they have to make a decision on how to cover the load. There is always that possibility that the cheap load will be sent out to the trucks and that load will be getting one truck closer to home so they jump on it instead of just dead heading.

[jth214]

I had my first auto-offer via phone about 10 days ago. Had no problem except as I pushed in the number to accept, almost at the same time I had a call beep in on my cell phone. Being old and confused most of the time, I hit the end button by mistake. I was not able to beep in to see who it might have been. After about 15 min. of not hearing anything, I assumed the run had been taken by someone else. By chance I checked my status and to my surprise, I learned I was on a run! The one I had accepted. I double checked with dispatch and they confirmed I had accepted and been placed on the run. It must be if you receive the third offer and accept, they call with the confirmation before you complete the offer call. I was listening to all the options being offered at the end of the call: repeat, pay breakdown, etc. that you can punch in. It was during the portion of the call that the second call came in. Since that time all offers have came in by standard dispatch means.

[nightcreacher]

Originally Posted by spudhead911

What dream world are you living in? The new system is all about getting contractors to accept the low rate loads. It's all about the money for FECC, us contractors are on our own.

this new system has nothing to do with getting anyone to take a discounted load.If you think so then you better look for another company.You still have right to say no.System does give a better response time so FECC can secure the load before customer goes elsewhere

[spudhead911]

Originally Posted by nightcreacher

this new system has nothing to do with getting anyone to take a discounted load.If you think so then you better look for another company.You still have right to say no.System does give a better response time so FECC can secure the load before customer goes elsewhere

The new system is about getting contractors to accept the lower rate loads. It is a smart plan put out there by FECC. I will still do business as usual, taking only those loads that I can make a decent profit on.

[TeamCaffee]

I will still do business as usual, taking only those loads that I can make a decent profit on.
Everyone else will also follow this plan so how would FCC benefit? They will only know quicker if they can get the load covered or what the next plan of action will be.