Anyone Turned Back For Paperwork Not Being Cleared

**catshavestaff** · 03-31-2007, 01:36 PM

We, too, have had more stress and hassle at the border...different systems of clearance, different responsibilities of Dispatch depending on the method, even got the "full meal deal" at the Winnipeg border on the way in...Canada is very stressful...I just learned from Cheri the other day that we not only can but SHOULD have the shipper fax the paperwork and stay there until the broker receives it and verifies it is complete for clearance purposes...we thought we needed to fax it ourselves and then beat feet for the border to avoid being late to deliver on the other side...only to have the broker say they never got the paperwork, or that it didn't have something they needed....in spite of the fact that I followed the instructions to prepare that paperwork BY THE BOOK, and it wasn't enough...then, trying to find a place to re-fax the paperwork is a nightmare...only to get held up at the border anyway while they interrogate us, search the truck, X-ray the truck, and then let us go after a 3 hour delay...man, we were way past stressed on that particular run...

**OntarioVanMan** · 03-31-2007, 03:22 PM

If you have a 1-800 number a fax is free at Petro's! The same for 5th Wheel truck stops in Canada.

**RobA** · 04-02-2007, 10:34 PM

>We, too, have had more stress and hassle at the
>border...different systems of clearance, different
>responsibilities of Dispatch depending on the method, even
>got the "full meal deal" at the Winnipeg border on the way
>in...Canada is very stressful...I just learned from Cheri
>the other day that we not only can but SHOULD have the
>shipper fax the paperwork and stay there until the broker
>receives it and verifies it is complete for clearance
>purposes...we thought we needed to fax it ourselves and then
>beat feet for the border to avoid being late to deliver on
>the other side...only to have the broker say they never got
>the paperwork, or that it didn't have something they
>needed....in spite of the fact that I followed the
>instructions to prepare that paperwork BY THE BOOK, and it
>wasn't enough...then, trying to find a place to re-fax the
>paperwork is a nightmare...only to get held up at the border
>anyway while they interrogate us, search the truck, X-ray
>the truck, and then let us go after a 3 hour delay...man, we
>were way past stressed on that particular run...

First of all; since you're new; here are some tips.
You are the driver; you are not responsible for the contents of the customs papers.
First........find out who the Customs Broker will be.
Secondly........Find out which border crossing you should take.
Get the paperwork (Customs Invoices) faxed to the broker as soon as you can. Show your name truck number and cell phone number on the paperwork. Show your ETA at the border. Take your PARS barcode and stick on the first page of the customs invoices. You can try to call the broker but with many sets of invoices in an office and only a small staff especially nights and weekends, your papers could be in process but not immediately available.
Keep notes on what broker and which crossing for what shipper-receiver for future.
Going back to the States is better described by the more experienced but basically the entry must be accepted in US Customs system before you can get released.
Any specific questions; please send me a private message. I still look in here most days.

**RobA** · 04-03-2007, 11:00 AM

>we were in mich about 15 min from the border i called
>dispatch to see if we needed to the pars or not was told
>from them i didnt have to seeing how we were so close.cause
>it takes like 2 hours for them to do pars.
>we get there find our broker its brokered through them with
>another broker they called the lady noone calls her back we
>had to stay there the whole night mean time these 2
>wonderful ladies were so helpful they kept paging this
>person all night for us
>finally about 9 or 10 are paperwork was finally okayed
>so we decicded for now on no matter how close we are we do
>the pars and save ourselves the hassle
>and then the first time we crossed they said our pars wasnt
>ready so we had to stay there again at a different crossin
>and the next morning the guy was like how come u stayed here
>all night it was already ready

PARS requires being at Customs a minimum 2 1/2 hours before you cross. The broker also needs time to process the papers and submit the PARS.
If Customs tells you the PARS isn't ready you should go to the Broker's office and find out why.

**alborada** · 03-16-2008, 02:09 AM

Whay you fax the broker ? Only thing what you have to do now after the ACE start is :Fax everything to your ACE agent and thay are one who have to fax to the brokers and brokers conatct the dispatch to said if the load is clear or not, and the dispatc have to send you a message by Q and you are ok. No so much problem I like this ACE now we don't have to deal with this brokers - who like to do nothing . We don't deal with them only with ACE agent from the your company . Tray next time and you will see how easy and fast it is going and ceossing the border.

**OntarioVanMan** · 03-16-2008, 12:55 PM

Alborada...Look at the date of the post your replying too....one year old...it's just as the ACE program was starting...in the olden days we did a lot of faxing.

**alborada** · 03-16-2008, 02:33 PM

thank,s OVM I don't aspect that this is so old but ok let the people have this in casse some body don't know, because the Panther dispatch it is not very helpuful - ceossing the boreder moast of them don't have a idea what happend. Yes I know about this brokers faxses........... we do with my hoby 3 years Canada . Laredo, TX to Brampton, On or From WV to Vankuver , BC , but we like Canada it is very much fun, EH , Eh

**Crazynuff** · 03-16-2008, 04:36 PM

Originally Posted by OntarioVanMan

After reading about what all you people are going thru with these crossings no one has even mentioned your dispatch!

Does not your dispatch do anything?

Our company, we fax the paperwork to them and THEY fax it to the right broker and confirm reception and then check what time we can cross and get release numbers and all. We do not approach the crossing till dispatch gives us the green light.
If theres a problem that I didn't see on the original paperwork they can get them fixed while on route.....This is why we pay them!
I've seen so many drivers literally stranded by there dispatch, I find this completely unprofessional and reflects badly on any company that does not back up thier drivers.

I'd rather not get an unnecessary person involved - just one more delay in communication . I fax the paperwork to the broker from the shipper and my cell number is on the fax cover sheet . I call the broker to confirm the fax is received and the PARS has cleared . There is no way I'd want a dispatcher in the process .

**Turtle** · 03-16-2008, 05:14 PM

Originally Posted by Crazynuff

I call the broker to confirm the fax is received and the PARS has cleared . There is no way I'd want a dispatcher in the process .

This is a seventeen-month old thread that someone unnecessarily replied to, that brought out-dated and obsolete discussions into the present, that deals with coming into the US from Canada,

No PARS needed. The ACE Electronic Manifest makes all this talk of brokers, PARS and having to sit and wait days (days? really? on an ACE clearance? Really?) at the border for the paperwork to clear, pointless.

**dieseldiva** · 03-16-2008, 05:36 PM

Originally Posted by Turtle

No PARS needed. The ACE Electronic Manifest makes all this talk of brokers, PARS and having to sit and wait days (days? really? on an ACE clearance? Really?) at the border for the paperwork to clear, pointless.

With all due respect Turtle, we at the Fed are still using our paps along with the Ace manifest AND the inbound cargo manifest....the Fed does the faxing after we fax to them but they are still requiring all of the paperwork named above.

**Turtle** · 03-16-2008, 06:57 PM

Originally Posted by dieseldiva

With all due respect Turtle, we at the Fed are still using our paps along with the Ace manifest AND the inbound cargo manifest....the Fed does the faxing after we fax to them but they are still requiring all of the paperwork named above.

With all due respect, go back and re-read what I wrote. I never said that PAPS, Inbound Manifest, Customs Invoice or any other ACE Electronic Manifest paperwork was no longer required. It is, but you don't use PARS for loads coming into the US from Canada, nor do you fax directly to a broker, which makes all this talk about PARS and brokers pointless.

This is the kind of crap that happens when people respond to old, outdated posts, thereby bumping them up to appear as if they were new threads.

**dieseldiva** · 03-16-2008, 07:05 PM

Originally Posted by Turtle

This is a seventeen-month old thread that someone unnecessarily replied to, that brought out-dated and obsolete discussions into the present, that deals with coming into the US from Canada,

No PARS needed.

I was going on this comment and didn't want to outright say that Pars are not used for coming into the US. While we're on this subject then would you please tell us what you mean by "no Pars needed"?? We're still using those too, going into Canada, of course.

**OntarioVanMan** · 03-16-2008, 07:45 PM

Turtle said.."No PARS needed." The ACE Electronic Manifest makes all this talk of brokers, PARS and having to sit and wait days (days? really? on an ACE clearance? Really?) at the border for the paperwork to clear, pointless. "

When did Canada discontinue PARS? You did say it...Me thinks you meant PAPS??? Yes ...No?

**Turtle** · 03-16-2008, 07:45 PM

GGGRRR.... OMG <drops head, places hands on either side of head, pulls hair out of head>

"I was going on this comment and didn't want to outright say that Pars are not used for coming into the US."

Good, that would have been redundant, because that's precisely what I said. Read it, it says this is a 17 month old thread that deals with coming into the US from Canada.

Therefore, no PARS [are] needed [when you bring a load into the US from Canada].

Sheesh. The thread was started, and DIED, 17 months ago when ACE was new and not yet fully implemented. Then, someone, for reasons only they alone can fathom, responded to this thread, and in Jesus-like fashion it rose from the grave to be heavily commented on out of context, and is thoroughly outdated at this time. People jumped in about faxing to the broker, which is irrelevant when talking about loads coming into the US from Canada, which is what this thread deals with. People started talking about PARS, which is equally irrelevant about loads coming into the US from Canada, which is what this thread deals with.

Yes, yes, yes, when you take a load FROM the US into CANADA, you do, yes, yes, yes, have to use PARS stickers and fax stuff to the broker. But this thread isn't about that. It never was, so when people bring it up in this thread, because they didn't bother to read and comprehend what was being discussed, it just confuses things, especially in a 17 month old, outdated thread like this one.

Responding to old, outdated posts to resurrect it is stoopid. It wastes time, and just confuses people. It you want to state something relevant to today, start a new thread rather than lumping onto the tail end of thread that has been rendered irrelevant by time.

**dieseldiva** · 03-16-2008, 07:52 PM

Originally Posted by Turtle

GGGRRR.... OMG <drops head, places hands on either side of head, pulls hair out of head>

No need to be rude.

Therefore, no PARS [are] needed [when you bring a load into the US from Canada]. That is exactly the point I was trying to make..... PARS STICKERS NEVER WERE NEEDED TO COME BACK INTO THE US FROM CANADA.....THAT STICKER IS CALLED PAPS!

SHEESH!!