[TeamCaffee]

The order that the load opportunities come in determines what will be counted as a refusal. If you accepted the first load that comes across the QC you will get no refusals. If you accepted the second load you will get one refusal for the first load that comes across.

If you think of the loads opportunities just as load offers it makes more sense the first load you refuse then another load is offered you accept that one you would never have seen the third load so it will not count against you.